Refund policy

PLEASE READ THESE RETURN INSTRUCTIONS.

You have 60 days from delivery to return your order. Free return labels are available for US customers only.

HOW TO RETURN YOUR ITEMS:

  1. Enter your order number (starts with #SH-) and email above.
  2. Select the item(s) to return.
  3. Give a reason for the return.
  4. Choose your refund method: Exchange (different size), Store Credit (valid 6 months), or Original Payment Method.
  5. Print the return label emailed to you and follow its instructions.
  6. Pack and ship your return — see requirements below.

International orders: No return label is provided. Ship to:
NRI Distribution c/o Schwartz & von Halen
2325 Newlins Mill Rd.
Easton, PA 18045
United States

Please email us your tracking number so we can log the return manually: info@schwartz-vonhalen.com

BEFORE YOU SHIP, MAKE SURE TO:

  • Damaged gloves? Don't return them — email us a photo first (info@schwartz-vonhalen.com) and we'll help.
  • Include the original packing slip/invoice (missing this delays processing).
  • Return gloves unworn, unfolded, uncreased, unstained, and undamaged.
  • Pack gloves flat, using original packaging or a suitable alternative.
  • Include the Leather Gel & Velvet Bag (required for any refund or exchange).

WHAT HAPPENS NEXT?

  • We'll process your return as soon as it arrives. Due to high volume, processing may take a bit longer than usual — email us for a status update if needed.
  • Exchanges ship within 5 business days; any price difference is charged/refunded to your original payment method.
  • Store credit codes are emailed to you (valid 6 months).
  • Refunds are issued to your original payment method.