Privacy & Security Policy

Schwartz & von Halen respects your privacy and is committed to protecting your personal data. We handle all personal information you provide to us carefully, securely, and confidentially, in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

We only collect and process personal information when necessary to provide our services, process your orders, improve your shopping experience, comply with legal obligations, or when you have given us your consent.

Schwartz & von Halen will never sell your personal data to third parties. We only share your information with trusted partners when this is necessary to process your order, arrange payment, deliver your products, provide customer service, or comply with legal requirements.


Personal Data We Collect

When you place an order, create an account, contact our customer service, subscribe to our newsletter, or use our website, we may collect the following personal information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number, if provided
  • Payment and transaction information
  • Order history
  • Account information and preferences
  • IP address, browser information, and device information
  • Information about how you use our website
  • Messages, feedback, and other information you provide to us

Payment information is processed securely by our payment service providers. Schwartz & von Halen does not directly store complete credit card details.


How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To process, confirm, and deliver your orders
  • To securely process payments
  • To provide information about your order and delivery
  • To handle returns, exchanges, refunds, and warranty requests
  • To provide customer service
  • To create and manage your customer account
  • To improve our website, products, and services
  • To prevent fraud, misuse, and security incidents
  • To comply with legal, tax, accounting, and regulatory obligations
  • To send marketing emails, offers, and promotions when you have given your consent

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in each marketing email.


Legal Basis for Processing

Under the GDPR, we process your personal data on one or more of the following legal grounds:

  • The processing is necessary to perform a contract with you, such as processing and delivering your order
  • The processing is necessary to comply with a legal obligation
  • You have given us your consent
  • The processing is necessary for our legitimate business interests, provided that your rights and interests do not override those interests


Your Customer Account

If you choose to create a customer account, we may securely store your account details so that you do not need to enter the same information every time you place an order.

Your account may include your saved addresses, order history, preferences, and other account information. You are responsible for keeping your password confidential. You can update your account information through your account or contact us if you would like assistance.


Schwartz & von Halen Never Sells Your Data

Schwartz & von Halen will never sell, rent, or trade your personal data to third parties.

We may share your information with trusted third parties that assist us in operating our business and providing our services, including:

  • Payment service providers
  • Shipping carriers and delivery partners
  • Warehouse and fulfilment partners
  • Website, hosting, and IT service providers
  • Customer service providers
  • Marketing, analytics, and advertising platforms, where permitted
  • Professional advisers, authorities, and regulators where legally required

These third parties only receive the information necessary to perform their services and are required to protect your personal data and treat it confidentially.


International Data Transfers

Some of our service providers may be located outside the European Economic Area. When personal data is transferred internationally, we take appropriate measures to ensure that your information remains protected in accordance with applicable privacy laws.

Where required, these safeguards may include adequacy decisions, standard contractual clauses approved by the European Commission, or other legally recognized transfer mechanisms.


Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our website uses secure encryption for the transmission of information, and payments are processed through secure payment service providers. Access to personal data is limited to employees and service providers who need the information to perform their duties.


Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected.

Certain information may be retained for longer when required for legal, tax, accounting, fraud prevention, dispute resolution, or regulatory purposes. When personal data is no longer required, it will be deleted or anonymized.


Cookies

Cookies are small files stored on your computer, tablet, or mobile device by your browser. Schwartz & von Halen uses cookies and similar technologies to operate the website, remember your preferences, keep products in your shopping cart, analyze website usage, improve our services, and personalize your shopping experience.

We may use essential, functional, analytical, and advertising cookies. Where required by law, non-essential cookies will only be used after you have given your consent.

You can manage your cookie preferences through the cookie settings on our website or through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

More information about how Google uses data from websites and applications that use its services can be found here:

https://policies.google.com/technologies/partner-sites


Your Privacy Rights

Depending on the applicable privacy laws, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data
  • Request restriction of the processing of your personal data
  • Object to certain processing activities
  • Withdraw your consent at any time
  • Request a portable copy of your personal data
  • Lodge a complaint with your local data protection authority

These rights may be subject to certain legal conditions and exceptions. To exercise any of these rights, please contact us using the details below. We may ask you to verify your identity before processing your request.


Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal data from children without the consent of a parent or legal guardian where such consent is required by law.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal obligations. The most recent version will always be published on this page.


Contact Us

If you have any questions about this Privacy Policy, the use of your personal data, or your privacy rights, you can contact us using the details below.