Shipping policy
Shipping & Delivery Policy
Schwartz & von Halen ships throughout Europe and to selected destinations worldwide.
Available delivery methods, shipping costs, and estimated delivery times depend on your destination. The exact options and charges applicable to your order will be displayed at checkout before payment.
Order Processing
Orders are processed on working days from Monday to Friday, excluding public holidays.
Orders placed during weekends or public holidays will normally be processed on the next working day. During promotional periods and peak shopping seasons, processing and delivery may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where available.
France
La Poste — Tracked Delivery
Estimated delivery time: 1–3 working days
Shipping cost: €3.95
FedEx Priority
Orders placed before 15:00 are normally delivered on the next working day.
Shipping cost: €15.65
The stated cut-off time applies on working days only. Orders placed after 15:00, during weekends, or on public holidays will normally be processed on the following working day.
Western Europe
Standard tracked shipping is available for the following countries:
- Austria;
- Belgium;
- Germany; and
- The Netherlands.
Standard Shipping — Tracking Included
Estimated delivery time: 2–4 working days
Shipping cost: €3.95
Rest of Europe
Standard tracked shipping is available for the following countries:
- Belarus;
- Bosnia & Herzegovina;
- Bulgaria;
- Croatia;
- Czechia;
- Denmark;
- Estonia;
- Georgia;
- Greece;
- Hungary;
- Iceland;
- Ireland;
- Italy;
- Kosovo;
- Latvia;
- Lithuania;
- Luxembourg;
- Malta;
- Moldova;
- Monaco;
- Montenegro;
- Poland;
- Portugal;
- Romania;
- Russia;
- Serbia;
- Slovakia;
- Slovenia;
- Spain;
- Sweden; and
- Türkiye.
Standard Shipping — Tracking Included
Estimated delivery time: 2–4 working days
Shipping cost: €12.95
Australia & New Zealand
Standard shipping is available for the following countries:
- Australia; and
- New Zealand.
Standard Shipping
Estimated delivery time: 3–5 working days
Shipping cost: $14.00
Rest of the World
Standard shipping is available for the following destinations:
- Albania;
- Argentina;
- Aruba;
- Bahrain;
- Bangladesh;
- Bolivia;
- Brazil;
- Brunei;
- Cambodia;
- Chile;
- China;
- Colombia;
- Costa Rica;
- Curaçao;
- Cyprus;
- Ecuador;
- Egypt;
- Finland;
- Guatemala;
- Honduras;
- Hong Kong SAR;
- India;
- Indonesia;
- Israel;
- Japan;
- Malaysia;
- Mexico;
- Morocco;
- Norway;
- Oman;
- Paraguay;
- Peru;
- Philippines;
- Qatar;
- Saudi Arabia;
- Singapore;
- South Africa;
- South Korea;
- Sri Lanka;
- Suriname;
- Switzerland;
- Taiwan;
- Thailand;
- United Arab Emirates;
- Uruguay;
- Venezuela; and
- Vietnam.
Standard Shipping
Estimated delivery time: 3–5 working days
Shipping cost: €17.50
Delivery Times
All stated delivery times are estimates expressed in working days and begin once the order has been dispatched.
Working days normally exclude Saturdays, Sundays, and public holidays in both the country of dispatch and the destination country.
Delivery estimates are not guaranteed unless a guaranteed delivery service is expressly offered and selected at checkout.
Tracking Your Order
Where tracking is available, you will receive a tracking link by email after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
Customs, Import Duties and Taxes
Orders delivered within the European Union generally include applicable VAT in the price displayed at checkout.
Orders delivered outside the European Union may be subject to import duties, customs charges, local taxes, or carrier administration fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these additional charges are not included in the product price or shipping cost and must be paid by the recipient.
Schwartz & von Halen has no control over charges imposed by local customs authorities. We recommend contacting your local customs authority for further information before placing an order.
Customs Delays
International orders may be inspected or delayed by customs authorities. Customs processing times are outside our control and are not included in the estimated delivery period.
Customers are responsible for providing any information reasonably requested by the carrier or customs authority to complete delivery.
Correct Delivery Information
Please check your delivery address carefully before completing your order.
Schwartz & von Halen is not responsible for delays or failed deliveries caused by incomplete or incorrect delivery information provided by the customer.
Contact us as soon as possible if you notice an error in your address. Once an order has been processed or dispatched, it may no longer be possible to change the delivery details.
Unsuccessful Delivery and Uncollected Parcels
The carrier may make one or more delivery attempts or deliver the parcel to a nearby collection point.
It is the customer’s responsibility to follow the tracking information and collect the parcel within the period specified by the carrier.
If an order is returned to us because it was refused, not collected, or could not be delivered due to incorrect information, reasonable return and reshipping costs may be deducted from the refund or charged before the order is sent again, where permitted by law.
Lost or Delayed Parcels
If your tracking information has not updated or your order has not arrived within the expected delivery period, please contact our customer service team.
We may need to open an investigation with the carrier before arranging a replacement or refund. Carrier investigations may take several working days to complete.
Your mandatory consumer rights remain unaffected.
Damaged Parcels
If your parcel or product arrives damaged, please contact us as soon as possible at info@schwartz-vonhalen.com.
Please include your order number and clear photographs of the outer packaging, shipping label, internal packaging, and damaged product. Please keep all packaging until we have reviewed your claim.
Split Shipments
Orders containing multiple products may be dispatched in more than one parcel. In this case, you may receive separate shipping confirmations and tracking links.
You will not be charged additional shipping costs solely because we choose to divide your order into multiple parcels.
Pre-Orders
Products marked as pre-order will be dispatched during the estimated shipping period shown on the relevant product page.
If your order contains both in-stock and pre-order products, the order may be shipped together or separately depending on the fulfilment method available.
Estimated pre-order dates may change due to production or transport delays. If a significant delay occurs, we will inform you as soon as reasonably possible.
Risk and Delivery
Responsibility for the products passes to you when you, or a third party designated by you other than the carrier, takes physical possession of the order.
This does not affect your rights if a product is lost, damaged, incorrect, defective, or otherwise does not conform to the purchase agreement.
Changes to Shipping Rates
Shipping rates, delivery methods, and available destinations may change from time to time.
The shipping options and total amount displayed at checkout when you place your order will apply to that purchase.
Contact Us
If you have any questions about shipping, delivery, tracking, or a delayed order, please contact our customer service team:
Email: info@schwartz-vonhalen.com
Chat: Available through our website