Terms & Conditions
Last updated: August 14, 2026
These Terms and Conditions apply to the use of the Schwartz & von Halen webshop and to all orders placed through this webshop.
Please read these Terms and Conditions carefully before placing an order.
By placing an order, you confirm that you have read and agree to these Terms and Conditions.
Together with our Privacy Policy, Shipping Policy, Return and Exchange Policy, and any other terms expressly declared applicable, these Terms and Conditions form the agreement between you and Schwartz & von Halen.
Nothing in these Terms and Conditions limits or excludes any rights consumers have under mandatory German or European consumer law.
These Terms and Conditions are intended for consumers resident in Germany who place orders via schwartz-vonhalen.de. Where a customer is an entrepreneur, certain consumer-protective provisions of these Terms, in particular the statutory right of withdrawal in Section 10, do not apply.
1. Company information
The Schwartz & von Halen webshop is operated by:
Schwartz & von Halen B.V.
Keizersgracht 482
1017 EG Amsterdam
The Netherlands
Managing director: Jaap-Jan Zwart
Chamber of Commerce (KvK) number: 77403398
VAT ID: NL860997406B01
German sales are accounted for under the EU One-Stop-Shop (OSS) VAT scheme via our Dutch VAT registration above.
Email address: info@schwartz-vonhalen.com
Chat: Live chat with our team via the website
The address above is our registered office. It is not a return address.
Returns from Germany should be sent to:
Active Ants / Schwartz & von Halen
Hoeschstraße 20
46284 Dorsten
Deutschland
Products may only be returned in accordance with the return instructions provided via our website, our returns portal, or our customer service team.
2. Applicability and acceptance
2.1 These Terms and Conditions apply to:
- Every offer made by Schwartz & von Halen via the German webshop;
- Every order placed via the webshop;
- Every distance contract between Schwartz & von Halen and a consumer; and
- The use of the website, the customer account, and related services.
2.2 Deviations from these Terms and Conditions are only valid if expressly confirmed in writing by Schwartz & von Halen.
2.3 Before placing an order, the customer has the opportunity to view, save, or print these Terms and Conditions.
2.4 By clicking the "Jetzt kaufen" button, which clearly indicates that the order involves a payment obligation, the customer places a binding order and accepts these Terms and Conditions.
2.5 Where a provision of these Terms and Conditions conflicts with a mandatory provision of German or European consumer law, the mandatory statutory provision takes precedence.
2.6 Schwartz & von Halen may amend these Terms and Conditions from time to time. In principle, the version in force on the website at the time the order is placed applies to that order.
2.7 Changes are not applied retroactively to contracts already concluded, unless legally required or expressly agreed with the customer.
3. Age and legal capacity
3.1 An order may be placed by a person who has the legal capacity to enter into a contract.
3.2 Minors may only place an order with the consent of a parent, guardian, or other legal representative.
3.3 By placing an order as a minor, the customer confirms that the required consent of the legal representative has been obtained.
3.4 Schwartz & von Halen may, in case of doubt, reasonably request additional confirmation or consent from a parent, guardian, or legal representative.
3.5 Where an order is placed by a minor without the legally required consent, the rights of the minor and their legal representative apply as set out in applicable law.
4. Products and product information
4.1 Schwartz & von Halen takes care to present products as completely and accurately as possible.
4.2 The main characteristics of a product are stated on the relevant product page. This can include information about:
- The model and design;
- The available size and colour;
- The material used;
- The lining;
- The fit;
- Care instructions;
- The included accessories; and
- Any special usage characteristics.
4.3 Product photos and images are intended to give as faithful a representation as possible. The actual colour or appearance may differ slightly due to:
- Screen settings;
- The device used;
- Lighting conditions;
- Natural material variation; and
- Small differences between production batches.
4.4 Products made from natural materials, such as leather, suede, wool, cashmere, sheepskin, or other natural fibres, can show minor variation in:
- Colour;
- Grain;
- Texture;
- Thickness;
- Surface structure; and
- Finish.
These natural variations are characteristic of the material and do not automatically constitute a defect.
4.5 Dimensions, weights, and other measurements are approximate unless expressly stated otherwise.
4.6 The customer is responsible for carefully reviewing the product information and, where applicable, the size chart before placing the order.
4.7 Products are offered while stocks last. Adding a product to the shopping cart does not constitute a reservation of that product.
4.8 Schwartz & von Halen may make minor changes to a product or its packaging, provided such changes do not reduce the essential characteristics, quality, or normal usability of the product.
5. Order and formation of the contract
5.1 The customer places an order by:
- Selecting one or more products;
- Choosing the desired size, colour, and quantity;
- Adding the products to the shopping cart;
- Entering the requested contact, billing, and delivery details;
- Selecting an available shipping and payment method; and
- Confirming the order with payment obligation.
5.2 Before the order is finally placed, the customer can review and correct the information entered, including:
- Which products have been selected;
- The chosen size and colour;
- The ordered quantities;
- The billing address;
- The delivery address;
- The shipping method;
- The payment method; and
- The total amount.
5.3 By finally placing the order, the customer makes a binding offer to purchase the selected products.
5.4 After placing the order, the customer receives an electronic order receipt at the email address provided.
5.5 An automatically generated order receipt does not necessarily mean the order has already been definitively accepted.
5.6 The purchase agreement is formed when Schwartz & von Halen accepts the order by:
- Sending an order confirmation;
- Confirming shipment of the order; or
- Accepting the order in another clear manner.
5.7 Schwartz & von Halen may refuse, limit, or cancel an order prior to shipment where:
- A product is no longer available;
- The payment cannot be authorised or completed;
- There is reasonable suspicion of fraud or unauthorised use of a payment method;
- The information provided is incorrect or incomplete;
- There is an evident price or product error;
- The ordered quantity is not reasonable for normal private use;
- The order is evidently intended for unauthorised commercial resale;
- Delivery to the specified address is not possible; or
- Schwartz & von Halen is legally required to refuse or cancel the order.
5.8 Where an order is cancelled after payment, the amount paid for the cancelled portion is refunded via the original payment method.
5.9 Schwartz & von Halen may apply reasonable maximum quantities per customer, household, order, account, address, or payment method.
6. Prices, VAT, and shipping costs
6.1 All prices on the German webshop are displayed in euros.
6.2 Displayed consumer prices include applicable VAT unless expressly stated otherwise.
6.3 For delivery within Germany, standard shipping costs amount to €3,95, unless:
- A different rate is displayed at checkout;
- A temporary free-shipping promotion applies; or
- The customer selects a different or additional delivery service.
6.4 The applicable shipping costs are clearly displayed before the order is finally placed.
6.5 The full amount payable, including VAT and applicable shipping costs, is shown to the customer at checkout.
6.6 Schwartz & von Halen may change product prices from time to time. A price change does not affect an order already accepted by Schwartz & von Halen.
6.7 Despite the care taken in displaying prices, an evident pricing error may occur. Where there is a clear pricing error, Schwartz & von Halen may:
- Inform the customer and ask whether they wish to proceed with the order at the correct price; or
- Cancel the relevant product or order and refund any amounts already received.
6.8 Schwartz & von Halen is not obliged to honour an evident pricing error where the customer could reasonably have recognised that the displayed price was incorrect.
6.9 Discount codes, promotions, and promotional offers are subject to the conditions stated for the relevant promotion.
6.10 Discount codes cannot be applied retroactively to an order already placed, unless Schwartz & von Halen expressly agrees.
7. Payment
7.1 The available payment methods are displayed at checkout, and include:
- Credit card (Visa, Mastercard, American Express);
- PayPal;
- Klarna;
- Apple Pay;
- Google Pay; and
- Shop Pay.
7.2 Not every payment method is necessarily available to every customer or order.
7.3 By entering payment details and confirming the order, the customer declares that:
- The information provided is complete and correct;
- The customer is authorised to use the selected payment method; and
- The total order amount may be collected via that payment method.
7.4 Payments may be processed by independent payment service providers. Additional terms and privacy statements from these parties may apply to their services.
7.5 Schwartz & von Halen does not directly store customers' full credit card details. This information is processed by secure payment service providers.
7.6 Schwartz & von Halen and its payment partners may carry out reasonable checks to prevent:
- Fraud;
- Identity misuse;
- Unauthorised payments;
- Misuse of discount codes; and
- Other unlawful transactions.
7.7 Where a payment is refused, reversed, cancelled, disputed, or not completed in full, Schwartz & von Halen may suspend or cancel the order.
7.8 Where the customer uses Klarna or another provider of deferred or instalment payment, a separate legal relationship arises between the customer and that payment service provider. The payment terms of that payment service provider may apply.
8. Delivery and shipping
8.1 Schwartz & von Halen delivers orders to addresses accepted as available destinations at checkout.
8.2 The available shipping methods, expected delivery times, and shipping costs are stated on the website or at checkout.
8.3 A stated delivery time is an expected period, not a guaranteed delivery moment, unless expressly stated otherwise.
8.4 Where no other delivery period has been agreed, the order is delivered without undue delay and no later than 30 days after conclusion of the contract.
8.5 Where Schwartz & von Halen expects that the agreed delivery period cannot be met, the customer is informed as soon as possible.
8.6 In the event of delay, the customer may request Schwartz & von Halen to still deliver within a reasonable additional period.
8.7 Where the order is not delivered within that additional period, the customer may terminate the contract and request a refund in accordance with applicable law.
8.8 Where delivery on a specific date was agreed as essential before the order was placed, the customer may be entitled to terminate the contract immediately if that date is missed.
8.9 The customer is responsible for providing a complete and correct delivery address.
8.10 Schwartz & von Halen is not responsible for delays or additional costs arising solely from incorrect or incomplete information provided by the customer.
8.11 To the extent legally permitted, additional costs arising from:
- An incorrect or incomplete address;
- An uncollected parcel;
- An unjustifiably refused delivery; or
- Repeated failed delivery attempts
may be charged to the customer or, where permitted, offset against a refund.
8.12 An order containing multiple products may be shipped in separate parcels. Where Schwartz & von Halen itself decides to split an order, no additional shipping costs are charged for this.
8.13 The risk of loss or damage passes to the customer when the customer, or a third party designated by the customer who is not the carrier, has physically received the product.
8.14 Where the customer chooses a carrier not offered by Schwartz & von Halen, risk may pass in accordance with the law as soon as the product is handed over to that carrier.
8.15 Where tracking indicates that a parcel has been delivered but the customer cannot locate it, the customer should contact our customer service as soon as possible. We will investigate the available delivery information and provide support where reasonably possible.
8.16 Packaging shipped to Germany is registered under the German Packaging Act (Verpackungsgesetz) via the Central Packaging Register (LUCID).
9. Pre-orders and products with a later delivery date
9.1 A product offered as a pre-order, advance order, or product with a later delivery date is not immediately available for shipment.
9.2 The expected shipping or delivery period is stated on the relevant product page or during the ordering process.
9.3 The stated period is an estimate and may change due to circumstances relating to:
- Production;
- Availability of materials;
- Transport;
- Customs clearance;
- Supplier delays; or
- Other circumstances that are not reasonably fully within our control.
9.4 Payment for a pre-order may be collected immediately upon placing the order.
9.5 An order containing both immediately available products and pre-order products may:
- Be shipped together once all products are available; or
- Be shipped in multiple separate shipments.
9.6 Where a pre-order is significantly delayed, Schwartz & von Halen informs the customer as soon as possible.
9.7 In the event of a significant delay, the customer is offered the options to which they are entitled under applicable law. Depending on the circumstances, this may consist of:
- Agreeing to a revised delivery period;
- Being given a reasonable additional delivery period; or
- Cancelling the relevant pre-order and receiving a refund.
9.8 Where Schwartz & von Halen cancels a pre-order, the amount paid for the cancelled product is refunded via the original payment method.
9.9 Ordering a pre-order product does not limit the consumer's statutory right of withdrawal.
10. Statutory right of withdrawal and voluntary 60-day return policy
Statutory 14-day right of withdrawal
10.1 In the case of an online purchase, the consumer generally has the right to withdraw from the contract within 14 days without giving reasons.
10.2 The statutory withdrawal period begins on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.
10.3 Where several products from one order are delivered separately, the withdrawal period begins on the day after the last product is received.
10.4 To exercise the right of withdrawal, the customer must inform Schwartz & von Halen of the decision to withdraw from the contract by means of a clear statement before the withdrawal period expires. This can be done, for example:
- Via the returns portal on our website;
- By email to info@schwartz-vonhalen.com;
- By sending another unambiguous statement; or
- By using the model withdrawal form.
10.5 Use of the model withdrawal form is not mandatory.
10.6 After the customer has notified the withdrawal, the product must be returned without undue delay and no later than 14 days later.
10.7 Schwartz & von Halen offers customers in Germany free return shipping, provided the customer:
- Follows the official return procedure;
- Uses the return label or return method we provide; and
- Sends the parcel to the specified return address.
10.8 Costs of a self-chosen return method not offered by Schwartz & von Halen, or an unnecessarily expensive one, are not automatically reimbursed.
10.9 During the statutory withdrawal period, the customer may inspect and try on the product to the extent reasonably possible in a physical store.
10.10 The customer is liable for any diminished value resulting from handling of the product beyond what is necessary to establish:
- The nature of the product;
- Its characteristics;
- Its size and fit; and
- Its normal function.
10.11 Gloves may be carefully tried on indoors to assess size, fit, appearance, and comfort. They must not be worn for longer or more intensively than reasonably necessary for this purpose.
10.12 In the case of a valid withdrawal, Schwartz & von Halen refunds the payments received for the returned products. Where the entire order is withdrawn, the refund also includes the cost of the cheapest standard delivery offered with the order.
10.13 Additional costs resulting from choosing a more expensive, express, or premium delivery method are not refunded, unless the law provides otherwise.
10.14 The refund is made without undue delay and no later than 14 days after receipt of the withdrawal notice. Schwartz & von Halen may withhold reimbursement until:
- The returned products have been received; or
- The customer has demonstrated that the products have been returned, whichever occurs first.
10.15 The refund is made using the same payment method used for the original order, unless the customer expressly agrees to a different, cost-free refund method.
Voluntary 60-day return policy
10.16 In addition to the statutory right of withdrawal, Schwartz & von Halen offers consumers a voluntary return period of 60 days, calculated from the day the order is received.
10.17 This voluntary return policy:
- Does not replace the statutory right of withdrawal;
- Does not limit the statutory warranty;
- Does not limit the manufacturer's warranty; and
- Does not affect other mandatory consumer rights.
10.18 To be eligible for a return within the voluntary 60-day period, the product must:
- Be unused and undamaged;
- Not have been worn longer than necessary to carefully try it on;
- Be clean and free of stains, odours, hair, and other signs of use;
- Include the original labels and tags, where applicable;
- Be returned with the original accessories;
- Be returned in the original packaging where reasonably possible; and
- Contain sufficient information to identify the order.
10.19 Included accessories, such as a storage pouch, care product, packaging, or other component, must be returned together with the product.
10.20 Returns from within Germany are also free of charge within this voluntary return period, provided the official return procedure and the shipping method specified by Schwartz & von Halen are used.
10.21 For a voluntary return made after the statutory 14-day withdrawal period has ended, the original shipping costs are not refunded, unless Schwartz & von Halen expressly states otherwise or the law provides otherwise.
10.22 The refunded amount equals the amount actually paid for the product, taking into account any discounts applied.
10.23 Products returned outside the applicable return period, or that do not meet the return conditions, may be refused or returned at the customer's expense, to the extent legally permitted.
10.24 Full return instructions are provided via the returns portal, the returns page, or our customer service. Returns should be sent to our German returns address, Active Ants / Schwartz & von Halen, Hoeschstraße 20, 46284 Dorsten, Deutschland, and not to our registered office in Amsterdam.
11. Exchanges
11.1 In addition to the statutory right of withdrawal and the voluntary 60-day return policy, Schwartz & von Halen may offer customers the option to exchange a product.
11.2 Exchange is an additional, voluntary service and does not affect:
- The statutory right of withdrawal;
- The statutory warranty;
- The additional manufacturer's warranty; and
- Other mandatory consumer rights.
11.3 A request for exchange must be submitted within 60 days of receipt of the product via:
- The returns portal on the website;
- The live chat on the website; or
- An email to info@schwartz-vonhalen.com.
11.4 To be eligible for exchange, the product must:
- Be unused and undamaged;
- Not have been worn longer than reasonably necessary to assess size and fit;
- Be clean and free of odours, stains, hair, and other signs of use;
- Include the original labels and tags, where applicable;
- Be returned together with all included accessories; and
- Be returned in the original packaging where reasonably possible.
11.5 Exchange is subject to the availability of the desired size, colour, or model.
11.6 Adding a desired replacement product to an exchange request does not automatically mean that product is reserved.
11.7 Where the desired product is unavailable, Schwartz & von Halen may offer the customer one of the following options:
- A different available size or colour;
- A different product;
- A refund;
- Store credit, where the customer expressly chooses this; or
- The option to place a new order.
11.8 Where a direct exchange is not technically or practically possible, the original order may be refunded and the customer may place a new order separately.
11.9 Where the replacement product is more expensive than the original product, the customer may be asked to pay the price difference.
11.10 Where the replacement product is cheaper, the applicable price difference is refunded or, with the customer's consent, provided as store credit.
11.11 Return shipments for a valid exchange from within Germany are free of charge where the customer uses the official return procedure and the return method offered by Schwartz & von Halen.
11.12 An exchange request due to an incorrectly delivered, damaged, or defective product is handled in accordance with the sections on incorrect deliveries, statutory warranty, and manufacturer's warranty.
12. Refunds
12.1 Refunds are, in principle, made using the same payment method used for the original order.
12.2 A different refund method, such as store credit, is only used where:
- The customer expressly chooses this;
- Refund via the original payment method is technically impossible; or
- The law permits an alternative solution.
12.3 In the event of a valid exercise of the statutory right of withdrawal, Schwartz & von Halen refunds the amount owed without undue delay and no later than 14 days after receipt of the withdrawal notice.
12.4 Schwartz & von Halen may withhold reimbursement until:
- The returned product has been received; or
- The customer has demonstrated that the product has been returned, whichever occurs first.
12.5 Where the entire order is withdrawn within the statutory withdrawal period, the cost of the cheapest standard delivery offered is also refunded.
12.6 Where only part of the order is returned, the original shipping costs are not refunded, unless:
- The law provides otherwise;
- The shipping costs related exclusively to the returned product; or
- Schwartz & von Halen expressly states otherwise.
12.7 Additional costs for a more expensive, express, or premium delivery method chosen by the customer are not refunded to the extent these costs exceed the cheapest standard delivery offered.
12.8 For a return within the voluntary 60-day return period, but after the statutory withdrawal period has ended, the original shipping costs are not refunded unless expressly stated otherwise.
12.9 The amount to be refunded equals the amount actually paid for the returned product, taking into account:
- Applied discount codes;
- Bundle discounts;
- Promotional prices;
- Partial payments;
- Previously granted refunds; and
- Other price reductions applied to the order.
12.10 Where the customer has used the product during the statutory withdrawal period beyond what was necessary to establish its nature, characteristics, size, fit, and function, the customer may be liable for the resulting diminished value.
12.11 Any reduction in the refund must be reasonable and correspond to the actual diminished value.
12.12 For a return under the voluntary return policy, Schwartz & von Halen may refuse a return where the product does not meet the previously communicated return conditions, provided this does not limit any statutory consumer rights.
12.13 After Schwartz & von Halen has processed the refund, it may take some time before it is visible on the customer's account. This processing time is determined by the customer's bank, credit card company, or payment service provider.
12.14 For payments via Klarna or another deferred-payment provider, the refund or invoice adjustment may be processed by that payment service provider.
12.15 The customer remains responsible for following up on payment requests from the payment service provider until the return or refund has been confirmed by that provider.
13. Exceptions to the right of withdrawal and the voluntary return policy
13.1 The statutory right of withdrawal may only be excluded in cases where the law permits this.
13.2 Where relevant, the right of withdrawal may not apply to, among others:
- Products manufactured according to the customer's specifications;
- Products clearly intended for a specific person or personalised;
- Products bearing initials, monograms, names, or other personal features;
- Sealed products that are not suitable for return for reasons of health protection or hygiene, where the seal has been broken after delivery; and
- Other products or services excluded from the right of withdrawal under mandatory law.
13.3 Where a statutory exception applies, this is clearly stated on the product page or during the ordering process before the order is placed.
13.4 The mere fact that a product is discounted, purchased in a sale, or marked as "final sale" does not remove the statutory right of withdrawal. An exclusion only applies where a valid legal basis exists.
13.5 For the voluntary 60-day return policy, Schwartz & von Halen may apply additional conditions or exceptions, provided these are clearly stated before purchase or on the returns page.
13.6 The following products may be excluded from the voluntary return policy after the statutory withdrawal period has ended:
- Personalised or custom-made products;
- Products showing signs of use;
- Damaged, soiled, or washed products;
- Products without the original accessories;
- Products from which labels or tags have been unnecessarily removed;
- Products that cannot be resold for hygiene reasons; and
- Products that were clearly excluded from the voluntary return policy at the time of purchase.
13.7 These exceptions do not limit the customer's rights where a product:
- Is defective;
- Was delivered damaged;
- Does not match the order;
- Does not conform to the contract; or
- Is covered by a statutory or commercial warranty.
14. Incorrectly, incompletely, or damaged delivered products
14.1 The customer is asked to check the order as soon as possible after receipt.
14.2 Where a product is delivered incorrectly, incompletely, or visibly damaged, the customer is asked to contact us as soon as possible at: info@schwartz-vonhalen.com
14.3 To assess the report, Schwartz & von Halen may reasonably ask the customer for:
- The order number;
- A description of the problem;
- Photos of the product;
- Photos of the shipping label;
- Photos of the inner and outer packaging; and
- Other information reasonably necessary to investigate the report.
14.4 The customer is asked to keep the product and packaging until Schwartz & von Halen has provided instructions.
14.5 Not reporting a problem immediately does not automatically affect the customer's statutory rights.
14.6 In the case of a valid report, Schwartz & von Halen will, depending on the circumstances and the customer's statutory rights, offer an appropriate free-of-charge solution. This solution may consist of:
- Sending the missing part;
- Delivering the correct product;
- Repairing the product;
- Replacing the product;
- Offering an appropriate price reduction; or
- Terminating the contract in whole or in part and refunding the applicable amount.
14.7 The customer does not have to pay for returning an incorrectly, incompletely, damaged, or defectively delivered product where Schwartz & von Halen is responsible for the problem.
14.8 The customer must follow the return instructions provided by Schwartz & von Halen.
14.9 Costs of a shipping method chosen without prior consultation, that is unnecessarily expensive, or not offered, are not automatically reimbursed.
14.10 Damage that occurred during transport to the customer is at the expense and risk of Schwartz & von Halen, to the extent risk had not yet passed to the customer under the law.
15. Statutory warranty and conformity
15.1 The customer is entitled to a product that conforms to the contract.
15.2 A product must, among other things:
- Match the description on the product page;
- Have the agreed size, colour, version, and quantity;
- Be suitable for the normal use of such a product;
- Be suitable for any particular use expressly agreed before purchase;
- Offer the quality and durability the customer may reasonably expect; and
- Be delivered with the accessories and instructions reasonably to be expected.
15.3 How long a product should function as expected depends, among other things, on:
- The nature of the product;
- The sale price;
- Statements made by Schwartz & von Halen;
- Normal use;
- The intensity of use;
- The material used;
- The care instructions; and
- The lifespan the customer could reasonably expect.
15.4 Schwartz & von Halen, as the seller, remains responsible for handling a claim under the statutory warranty. The customer does not need to contact a manufacturer, supplier, repairer, or other third party directly.
15.5 Where a product does not conform to the contract, the customer is in principle entitled to free repair or replacement.
15.6 Repair or replacement takes place:
- Free of charge to the customer;
- Within a reasonable period; and
- Without significant inconvenience to the customer.
15.7 Schwartz & von Halen may offer a different solution than the one chosen by the customer where the chosen solution:
- Is impossible;
- Causes disproportionately high costs; or
- Cannot reasonably be required for another legally valid reason.
15.8 Where a defect becomes apparent within one year of delivery, it is presumed that the product already did not conform to the contract at the time of delivery, unless:
- Schwartz & von Halen proves otherwise; or
- This presumption is incompatible with the nature of the product or the nature of the defect.
15.9 Where a defect becomes apparent later than one year after delivery, the customer may be asked to make it plausible that the product, under normal use, did not offer the quality or lifespan that could reasonably be expected.
15.10 The customer must report a discovered defect within a reasonable period. A report made within two months of discovering the defect is in any case considered timely.
15.11 Where repair or replacement is not possible, is refused, is not carried out within a reasonable period, or the defect recurs after a solution, the customer may, in accordance with the law, be entitled to:
- A proportionate price reduction; or
- Full or partial termination of the contract and a refund.
15.12 For a minor defect that does not justify termination of the entire contract, an appropriate price reduction or other reasonable solution may be offered.
15.13 All necessary costs of a valid claim under the statutory warranty are borne by Schwartz & von Halen. This can include, among others:
- Reasonable return costs;
- Investigation costs;
- Material costs;
- Repair costs; and
- Costs of replacement and redelivery.
15.14 The limitation period for statutory warranty claims is two years from delivery of the product.
16. Additional one-year manufacturer's warranty
16.1 In addition to the statutory warranty, Schwartz & von Halen offers an additional one-year manufacturer's warranty against manufacturing and material defects. This manufacturer's warranty exists independently of, and in addition to, the statutory warranty described in Section 15 and does not replace or limit the customer's statutory rights.
16.2 The guarantor is:
Schwartz & von Halen B.V.
Keizersgracht 482
1017 EG Amsterdam
The Netherlands
Email: info@schwartz-vonhalen.com
This manufacturer's warranty applies in addition to, and does not affect, the customer's statutory rights, which are free of charge and are not dependent on this guarantee.
16.3 The additional manufacturer's warranty begins on the day the product is delivered to the customer and ends one year later.
16.4 The manufacturer's warranty covers defects resulting from:
- A manufacturing fault;
- A material fault;
- Defective seams or joints;
- A construction fault; or
- Another demonstrable production defect under normal use.
16.5 In the case of a valid claim under the manufacturer's warranty, Schwartz & von Halen will, depending on the circumstances:
- Repair the product free of charge;
- Replace the product free of charge with the same product;
- Replace it with a comparable product where the same product is unavailable; or
- Where appropriate repair or replacement is not possible, refund the amount paid for the product.
16.6 The manufacturer's warranty does not cover:
- Normal wear and tear from use;
- Signs of use consistent with the age and use of the product;
- Damage from incorrect, careless, or improper use;
- Damage from insufficient or incorrect care;
- Damage from washing, cleaning, or treatment contrary to the care instructions;
- Damage from fire, heat, moisture, chemicals, sharp objects, or other external causes;
- Damage from an accident, fall, pet, or third party;
- Damage from unauthorised modifications or repairs;
- Loss or theft;
- An incorrect size choice or changed size preference;
- Natural colour, grain, and texture variations characteristic of the material used; and
- Defects the customer was expressly aware of before purchase.
16.7 An exclusion under the manufacturer's warranty only applies to the extent the relevant problem was actually caused by the excluded circumstance.
16.8 The additional manufacturer's warranty:
- Does not replace the statutory warranty;
- Does not limit the statutory warranty;
- Does not shorten the possible statutory lifespan of a product; and
- Does not affect other rights the customer has under the law.
16.9 Even after the one-year manufacturer's warranty has ended, the customer may still have rights under the statutory warranty.
17. Warranty procedure and assessment of a defect
17.1 To make a claim under the statutory warranty or the additional manufacturer's warranty, the customer can contact us at: info@schwartz-vonhalen.com
17.2 The customer is asked to provide the following information with the report:
- The order number or other proof of purchase;
- A clear description of the problem;
- The date the problem was discovered;
- Information about the use and care of the product; and
- Clear photos or videos of the defect, where reasonably possible.
17.3 The absence of the original packaging or a paper receipt does not automatically mean a valid statutory warranty claim is refused where the purchase can be demonstrated in another way.
17.4 Schwartz & von Halen may request that the product be returned for assessment. The customer will receive appropriate return instructions for this.
17.5 In the case of a valid warranty claim, the necessary return and investigation costs are borne by Schwartz & von Halen.
17.6 The assessment may relate to, among other things:
- The nature of the defect;
- The age of the product;
- The intensity of use;
- The care history;
- Visible wear;
- The materials used;
- The expected lifespan; and
- Whether the problem results from a production defect or an external cause.
17.7 Where further technical or expert investigation is needed, Schwartz & von Halen informs the customer accordingly.
17.8 Schwartz & von Halen will handle a warranty claim within a reasonable period and inform the customer of the proposed solution.
17.9 In principle, the customer must first give Schwartz & von Halen a reasonable opportunity to assess and resolve the defect before having a repair carried out independently by a third party.
17.10 Costs of a repair carried out by a third party without prior consultation are not automatically reimbursed, unless:
- Schwartz & von Halen has not offered an appropriate solution within a reasonable period;
- The repair was urgently necessary;
- The law requires reimbursement of these costs; or
- Schwartz & von Halen has agreed to the repair in writing in advance.
18. Care, use, and characteristics of natural materials
18.1 The customer must use and care for a product in accordance with:
- The product description;
- The care label;
- The instructions provided;
- The information on the website; and
- Other reasonable instructions from Schwartz & von Halen.
18.2 Products made of leather, suede, wool, cashmere, sheepskin, and other natural materials may vary from one another. Possible natural variations include, among others:
- Colour differences;
- Differences in grain and texture;
- Small surface lines;
- Differences in softness or thickness;
- Small differences between the left and right glove; and
- Changes that occur through normal wear and use.
18.3 Such natural characteristics are not automatically a defect where they are consistent with the nature and quality of the material used.
18.4 Leather and suede may soften over time with use, develop a patina, or change slightly in colour and shape. This normal development is not automatically a manufacturing or material fault.
18.5 The customer is advised to:
- Protect products from prolonged exposure to moisture;
- Not dry them on or directly next to a heat source;
- Not treat them with aggressive cleaning agents;
- Not place them in a washing machine or dryer, unless expressly permitted;
- Store them in a dry, well-ventilated place; and
- Only treat them with suitable care products.
18.6 Where a storage pouch, leather gel, or other care product is included, it must be used according to the accompanying instructions.
18.7 Damage directly caused by use or care contrary to clear instructions may fall outside the additional manufacturer's warranty. This limits statutory rights only to the extent the defect was actually caused by that incorrect use or care.
19. Discounts, discount codes, and promotions
19.1 Schwartz & von Halen may from time to time offer discounts, discount codes, temporary promotions, bundle offers, and other promotions.
19.2 A promotion may be subject to additional promotional conditions. These conditions may relate to, among other things:
- The validity period;
- The participating products;
- A minimum order value;
- A maximum discount;
- A maximum number of participating products;
- The applicable countries or markets;
- Exclusion of certain collections; and
- The ability to combine offers.
19.3 Unless expressly stated otherwise:
- Only one discount code may be used per order;
- Discount codes cannot be combined with other discount codes;
- Discount codes cannot be exchanged for money;
- Discount codes cannot be applied retroactively; and
- Discount codes are only valid within the stated promotional period.
19.4 A discount code must be entered correctly before the order is finally placed.
19.5 Where the code is not accepted, the customer should check this before placing the order or contact customer service.
19.6 Schwartz & von Halen may refuse or withdraw a promotion where there is:
- Fraud;
- Misuse;
- Manipulation of the website;
- Unauthorised distribution of a personal code;
- An evident technical error; or
- Another clear breach of the promotional conditions.
19.7 In the case of a return, only the amount actually paid for the returned product is refunded.
19.8 Where a partial return means the conditions of a bundle, combination, or threshold discount are no longer met, the discount may be recalculated to the extent:
- This was clearly stated before purchase;
- The recalculation is reasonable and proportionate; and
- No mandatory consumer rights are limited as a result.
19.9 Schwartz & von Halen may change or end a promotion for future orders. A change does not affect orders already legally accepted, unless legally required.
20. Free gifts and promotional products
20.1 Schwartz & von Halen may offer a free gift, sample, care product, storage pouch, or other promotional product with certain orders.
20.2 A free gift may depend on:
- A minimum order value;
- The purchase of a specific product;
- The use of a promotional code;
- Availability while stocks last; or
- Other previously communicated promotional conditions.
20.3 Free gifts are not exchangeable for money, unless expressly stated otherwise.
20.4 Where a free gift is no longer available, Schwartz & von Halen may:
- Offer a comparable gift;
- Remove the gift from the order; or
- Inform the customer of another appropriate solution before shipment.
20.5 Where the customer returns the entire qualifying order, the free gift must also be returned where it was part of the offer.
20.6 Where a partial return means the customer no longer meets the previously communicated conditions of the gift promotion, Schwartz & von Halen may ask the customer to:
- Also return the free gift; or
- To the extent legally permitted, reimburse the previously clearly stated value of the retained gift.
20.7 Any offsetting of the value of a non-returned gift only takes place where this:
- Was clearly stated before purchase;
- Is reasonable and proportionate; and
- Is permitted under applicable law.
20.8 Statutory rights with regard to a damaged, unsafe, or defective promotional product remain applicable.
21. Gift cards and store credit
21.1 To the extent Schwartz & von Halen offers gift cards or store credit, the terms provided at issuance also apply in addition.
21.2 A gift card or store credit:
- Can be used for eligible purchases via the webshop;
- Cannot be used after a legally valid expiry date has passed;
- Cannot be exchanged for cash, unless the law provides otherwise; and
- Cannot be used for the purchase of other gift cards where this is excluded at checkout.
21.3 The validity period is clearly stated at issuance and is at least three years.
21.4 The customer is responsible for carefully safeguarding the code of a gift card or store credit.
21.5 Schwartz & von Halen is not responsible for use of a code by an unauthorised third party where such use results from loss, disclosure, or careless handling by the customer, unless Schwartz & von Halen is responsible for this.
21.6 A refund to which the customer is legally entitled is not provided solely in the form of a gift card or store credit without the customer's consent.
21.7 Where the customer chooses store credit themselves, the amount, validity period, and terms of use are clearly stated before acceptance.
22. Intellectual property rights
22.1 All intellectual property rights relating to the website and the content offered on it belong to Schwartz & von Halen or its licensors. This includes, among others, rights to:
- The name Schwartz & von Halen;
- Trademarks and logos;
- Product names;
- Product designs;
- Photos and videos;
- Texts and product descriptions;
- Graphic designs;
- Illustrations;
- Software and source code;
- The layout and design of the website; and
- Other materials protected by copyright, trademark law, or otherwise.
22.2 The customer may only use the website and its content for personal, non-commercial purposes.
22.3 Without prior written consent, it is not permitted to:
- Copy;
- Reproduce;
- Modify;
- Distribute;
- Use commercially;
- Publish;
- Post on another website;
- Use for the sale of counterfeit products; or
- Use in a manner that may cause confusion about a commercial relationship,
any content from the website.
22.4 Nothing on the website grants the customer a licence or ownership right, except the limited right to use the website for personal purchasing purposes.
22.5 Use of trademarks, product photos, or other protected material for commercial sale, advertising, marketplace listings, or social media is only permitted with prior written consent.
22.6 An alleged infringement of intellectual property rights can be reported via: info@schwartz-vonhalen.com
23. Reviews, photos, and other user content
23.1 Customers may, where this feature is available, submit reviews, ratings, photos, videos, questions, or other content.
23.2 The customer declares that submitted content:
- Is based on a genuine experience;
- Is not knowingly false or misleading;
- Does not infringe the rights of third parties;
- Does not contain confidential information;
- Does not contain personal data of others without consent;
- Is not discriminatory, threatening, offensive, or unlawful;
- Does not contain harmful software or code; and
- Is not intended solely as unauthorised advertising or spam.
23.3 By submitting content specifically for publication on the website, the customer grants Schwartz & von Halen a non-exclusive, free, and worldwide right of use to the extent necessary to:
- Publish the content on the website;
- Process it technically;
- Adapt its format;
- Translate it;
- Moderate it; and
- Display it in connection with the relevant product or service.
23.4 For use of customer photos or other personal content in separate advertisements, newsletters, or commercial campaigns, additional consent may be requested.
23.5 Schwartz & von Halen may refuse or remove content that:
- Is in violation of these Terms and Conditions;
- Is unlawful;
- Has no relation to the product or service;
- Contains personal data that should not be made public;
- Contains spam or fraudulent content; or
- Is otherwise unsuitable for publication on other reasonable grounds.
23.6 Reviews may be collected and managed using an external review service. Additional terms and privacy statements from that service may apply to its processing.
23.7 Where a customer receives a benefit, discount, or free product in connection with a review, this may be indicated with the review where required by law or transparency obligations.
24. Privacy, personal data, and cookies
24.1 Schwartz & von Halen processes personal data in accordance with applicable privacy law, including the General Data Protection Regulation.
24.2 More information about the processing of personal data is set out in the Privacy Policy available on the website.
24.3 Personal data may be processed, among other things, for:
- Processing and delivering orders;
- Handling payments;
- Processing returns and refunds;
- Answering questions;
- Handling complaints and warranty claims;
- Managing customer accounts;
- Preventing and investigating fraud;
- Improving the website and services;
- Complying with legal obligations; and
- Marketing, to the extent a valid legal basis exists.
24.4 Schwartz & von Halen may share personal data with service providers necessary for performance of the contract, such as:
- Hosting and e-commerce platforms;
- Payment service providers;
- Warehouses and fulfilment partners;
- Carriers;
- Customer service software;
- Review services;
- Fraud prevention services;
- IT and security service providers; and
- Professional advisors.
24.5 Personal data is not retained longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted.
24.6 Depending on applicable law, the customer may have the right to, among other things:
- Access personal data;
- Correct inaccurate personal data;
- Erase personal data;
- Restrict processing;
- Object to certain processing;
- Data portability; and
- Withdraw consent.
24.7 The customer can submit privacy requests via: info@schwartz-vonhalen.com
24.8 Schwartz & von Halen may take reasonable steps to verify the identity of the requester before carrying out a privacy request.
24.9 The website may use cookies and similar technologies for:
- The necessary operation of the webshop;
- Remembering preferences;
- Security and fraud prevention;
- Analysis of website use;
- Personalisation; and
- Advertising purposes, where consent is required and obtained for this.
24.10 Non-essential cookies are only placed where consent has been obtained in accordance with applicable law.
24.11 The customer can manage cookie preferences via the available cookie settings on the website.
24.12 The Privacy Policy and Cookie Policy supplement these Terms and Conditions and contain more detailed information about the processing of personal data and the use of cookies.
24.13 The customer has the right to lodge a complaint with a data protection supervisory authority, including the data protection authority of their own German federal state or the Federal Commissioner for Data Protection and Freedom of Information (BfDI).
25. Use of the website and prohibited actions
25.1 The Schwartz & von Halen website may only be used for lawful personal purposes and for viewing, selecting, and ordering products.
25.2 The customer and any other user of the website may not use the website in a way that:
- Is in violation of applicable laws or regulations;
- Infringes the rights of Schwartz & von Halen or third parties;
- Could disrupt the operation, security, or availability of the website;
- Enables fraud, identity misuse, or unauthorised payments;
- Could harm other customers or users;
- Contains incorrect, misleading, or fraudulent information; or
- Distributes harmful software, viruses, or other malicious code.
25.3 Without prior written consent from Schwartz & von Halen, it is not permitted to:
- Use automated systems, robots, scripts, crawlers, or scrapers to collect data from the website;
- Systematically copy or republish the website or parts of it;
- Circumvent technical security measures;
- Reverse-engineer, decompile, or modify the source code of the website;
- Use product information, images, or prices for unauthorised commercial purposes;
- Create fake accounts or multiple accounts to abuse promotions;
- Use discount codes, promotions, or return procedures fraudulently; or
- Impersonate another person, company, or representative of Schwartz & von Halen.
25.4 Schwartz & von Halen may take reasonable measures where there is misuse, fraud, a security risk, or a breach of these Terms and Conditions. These measures may include, among others:
- Temporarily restricting access to the website;
- Blocking or terminating a customer account;
- Refusing or cancelling an order;
- Invalidating a fraudulently used discount code;
- Carrying out additional identity or payment checks; and
- Reporting suspected criminal conduct to the competent authorities.
25.5 A measure is only applied to the extent it is reasonable, necessary, and legally permitted.
25.6 Blocking an account or restricting access to the website does not affect statutory rights relating to orders already placed.
26. Website availability and third-party services
26.1 Schwartz & von Halen strives to keep the website secure, accurate, and accessible.
26.2 Schwartz & von Halen cannot guarantee that the website is fully uninterrupted, error-free, or available without delay at all times.
26.3 The availability of the website may be temporarily limited by, among other things:
- Maintenance work;
- Technical faults;
- Software or security updates;
- Faults at hosting or internet providers;
- Problems at payment or logistics service providers;
- Cyberattacks or security incidents; or
- Other circumstances that cannot reasonably be resolved immediately.
26.4 Schwartz & von Halen may temporarily take the website or certain functions out of service where necessary for maintenance, security, fraud prevention, or compliance with legal obligations.
26.5 A temporary disruption of the website does not affect existing statutory rights and obligations arising from an accepted order.
26.6 The website may contain links to websites, payment solutions, social media, carriers, or other third-party services.
26.7 Third-party services may be subject to their own terms and privacy statements.
26.8 Schwartz & von Halen does not always have control over the content, availability, or security of external websites and services.
26.9 A link to an external service does not automatically mean Schwartz & von Halen endorses all content, statements, or services of that third party.
26.10 Nothing in this section limits Schwartz & von Halen's responsibility for third parties it engages in the performance of a contract, to the extent Schwartz & von Halen remains legally responsible for this.
27. Liability
27.1 Schwartz & von Halen is liable for damage to the extent such liability arises from applicable law or from an attributable failure to perform the contract.
27.2 Nothing in these Terms and Conditions excludes or limits liability where exclusion or limitation is not legally permitted. This applies, among others, to liability relating to:
- Intent or wilful misconduct by Schwartz & von Halen;
- Death or personal injury for which Schwartz & von Halen is legally liable;
- A defective or non-conforming product;
- A breach of mandatory consumer rights;
- Product liability; or
- Other liability that cannot be excluded under law.
27.2a In particular, and without limiting the foregoing, liability is not excluded or limited for damages arising from injury to life, body, or health caused by an intentional or negligent breach of duty, or for other damages based on an intentional or grossly negligent breach of duty by Schwartz & von Halen, its legal representatives, or vicarious agents. For damages based on a slightly negligent breach of a material contractual obligation, being an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance the customer may regularly rely, liability is limited to the foreseeable damage typical for this type of contract.
27.3 Schwartz & von Halen is not responsible for damage to the extent this is directly caused by:
- Incorrect, careless, or improper use of the product;
- Use contrary to clear usage or care instructions;
- A repair, modification, or treatment by an unauthorised third party;
- Normal wear and tear;
- An external event for which Schwartz & von Halen is not responsible;
- Incorrect or incomplete information provided by the customer; or
- Failure to take reasonable measures in time to limit further damage.
27.4 An exclusion under 27.3 only applies to the extent there is a sufficient connection between the relevant circumstance and the damage caused.
27.5 The customer is expected to take reasonable measures to prevent further damage after discovering a problem. This may include, among other things, that the customer:
- Temporarily stops using a potentially defective product;
- Informs Schwartz & von Halen as soon as possible;
- Follows clear instructions for return, investigation, or repair; and
- Carefully stores the product until a solution has been agreed.
27.6 Product information and images are compiled with care. Evident writing, typing, translation, image, or technical errors may be corrected.
27.7 Schwartz & von Halen cannot rely on an evident error where the customer could reasonably have relied on the information provided and mandatory consumer law prevents correction.
27.8 Any limitation of liability in these Terms and Conditions applies only to the extent it is reasonable and legally permitted.
28. Force majeure
28.1 Schwartz & von Halen is not responsible for a delay or failure resulting from a circumstance beyond its reasonable control that could not reasonably have been prevented or resolved. Such circumstances may include, among others:
- Natural disasters and extreme weather conditions;
- Fire, flooding, or other serious calamities;
- War, terrorism, unrest, or international conflicts;
- Epidemics, pandemics, or government measures;
- Strikes or serious labour disputes;
- Failure of energy, internet, or telecommunications networks;
- Large-scale cyberattacks despite reasonable security measures;
- Customs delays, border closures, or trade restrictions;
- Serious disruptions at carriers, suppliers, or fulfilment partners; and
- New legal prohibitions or binding government decisions.
28.2 A circumstance only qualifies as force majeure to the extent it actually prevents or significantly delays performance of the relevant obligation.
28.3 Schwartz & von Halen informs the customer as soon as reasonably possible about a relevant delay and its expected consequences for the order.
28.4 During a period of force majeure, the affected obligations may be temporarily suspended.
28.5 Schwartz & von Halen will make reasonable efforts to:
- Limit the consequences of the force majeure;
- Find an alternative solution;
- Still fulfil the order within a reasonable period; and
- Keep the customer informed of important developments.
28.6 Reliance on force majeure does not limit the consumer's mandatory rights in the event of non-delivery or serious delay.
28.7 Where performance becomes permanently impossible or the delay lasts unreasonably long, the customer may, in accordance with applicable law:
- Grant a reasonable additional delivery period;
- Terminate the contract in whole or in part; and
- Receive a refund for products not delivered.
28.8 Where an order is validly cancelled due to force majeure, Schwartz & von Halen refunds the amounts received for the cancelled portion via the original payment method.
29. Complaints procedure
29.1 Where the customer has a question, problem, or complaint, our customer service can be contacted via: info@schwartz-vonhalen.com
Chat:
Live chat with our team via the website
29.2 To handle a complaint as effectively as possible, the customer is asked to provide the following information:
- The customer's full name;
- The order number;
- The email address used for the order;
- A clear description of the complaint;
- The desired solution;
- Relevant correspondence; and
- Photos, videos, or other evidence where necessary for the assessment.
29.3 Schwartz & von Halen confirms receipt of a complaint as soon as possible.
29.4 A complaint is carefully investigated and answered within a reasonable period.
29.5 Where more time is needed for investigation, the customer is informed of this. Where possible, an indication of the further handling period is given.
29.6 Schwartz & von Halen may ask the customer to provide additional information or return a product for investigation where reasonably necessary.
29.7 In the case of a justified complaint, Schwartz & von Halen offers an appropriate solution in accordance with the contract and applicable law. Depending on the circumstances, a solution may consist of:
- Additional explanation or support;
- Correction of an error;
- Redelivery of a missing part;
- Repair;
- Replacement;
- An appropriate price reduction;
- A refund; or
- Another reasonable and legally permitted solution.
29.8 Submitting a complaint does not limit the customer's statutory rights and only suspends a statutory limitation period where this follows from the law.
29.9 Where a complaint cannot be resolved by mutual agreement, the customer can submit the dispute to the court with jurisdiction under the law.
29.10 The European Commission provides a platform for online dispute resolution, accessible at https://ec.europa.eu/consumers/odr/. This platform can be used by consumers to submit complaints about online purchases without going to court. Our email address is: info@schwartz-vonhalen.com
29.11 Schwartz & von Halen is not obliged to participate in dispute resolution proceedings before a consumer arbitration board and does not participate in such proceedings.
30. Applicable law and disputes
30.1 These Terms and Conditions, the use of the German webshop, and any agreement between the customer and Schwartz & von Halen are governed by Dutch law.
30.2 The choice of Dutch law does not deprive a consumer of the protection afforded by mandatory provisions of the law that would apply in the absence of this choice of law, in particular mandatory provisions of German consumer protection law applicable to consumers habitually resident in Germany.
30.3 Schwartz & von Halen and the customer will first make reasonable efforts to resolve a complaint or dispute by mutual agreement.
30.4 Where no solution is reached, the dispute may be submitted to the court with jurisdiction under the applicable statutory jurisdiction rules. A consumer domiciled in Germany may generally bring proceedings against Schwartz & von Halen either before the courts of the Netherlands or before the courts of the place where the consumer is domiciled in Germany.
30.5 A consumer is not obliged to submit a dispute exclusively to a court in Amsterdam where another court has jurisdiction under mandatory law.
30.6 Nothing in these Terms and Conditions limits a consumer's right to use statutory remedies or to request information from a competent supervisory authority or body.
31. Changes and final provisions
31.1 Schwartz & von Halen may amend these Terms and Conditions where reasonably necessary, for example as a result of:
- Changes in laws or regulations;
- Changes in business operations;
- New payment, shipping, or return methods;
- Technical changes to the website;
- New products or services; or
- Correction or clarification of existing provisions.
31.2 In principle, the version available at the time the order was placed applies to that order.
31.3 A change is not applied retroactively to an already concluded contract, unless:
- The change is legally required;
- The change is exclusively to the customer's advantage; or
- The customer expressly agrees to the change.
31.4 Where a provision of these Terms and Conditions proves wholly or partially invalid, void, or unenforceable, the remaining provisions remain in force.
31.5 The invalid or unenforceable provision is, where possible, replaced or interpreted in a manner that:
- Is legally valid;
- Comes as close as possible to the original intent; and
- Does not limit the consumer's statutory rights.
31.6 Where Schwartz & von Halen does not immediately exercise a right, this does not mean it waives that right.
31.7 A waiver of a right is only valid where clearly confirmed in writing.
31.8 Schwartz & von Halen may transfer its rights and obligations under a contract in connection with a merger, reorganisation, sale, or transfer of the business, provided:
- The customer's statutory rights are not reduced;
- The performance of the contract is not adversely affected; and
- The transfer is legally permitted.
31.9 The titles and headings in these Terms and Conditions are included solely for readability and have no independent legal meaning.
31.10 Where a product-specific condition, promotional condition, or express agreement deviates from these Terms and Conditions, the more specific provision takes precedence for the subject it concerns.
31.11 Mandatory German and European consumer law always takes precedence over a conflicting provision in these Terms and Conditions.
31.12 This English-language version is the basis for the German-language Allgemeine Geschäftsbedingungen published for the German market. The published German-language version is the version that governs orders placed via schwartz-vonhalen.de.
32. Contact and electronic withdrawal
Contact details
For questions about these Terms and Conditions, an order, return, complaint, or warranty claim, the customer can contact:
Schwartz & von Halen B.V.
Keizersgracht 482
1017 EG Amsterdam
The Netherlands
Chamber of Commerce (KvK) number: 77403398
VAT ID: NL860997406B01
Email address: info@schwartz-vonhalen.com
Chat: Live chat with our team via the website
The address above is not the address to which products should be returned. For a return shipment, the customer should use the German returns address: Active Ants / Schwartz & von Halen, Hoeschstraße 20, 46284 Dorsten, Deutschland.
Electronic withdrawal function
32.1 In addition to the other contact options mentioned in these Terms and Conditions, Schwartz & von Halen provides on the website a clearly findable electronic function that allows a consumer to withdraw from an online contract within the statutory withdrawal period.
32.2 The electronic withdrawal function:
- Is available throughout the applicable statutory withdrawal period;
- Is clearly visible and easily accessible;
- Can be used without the consumer being required to create a new account;
- Only asks for information reasonably necessary to identify the contract; and
- Offers the ability to clearly and definitively confirm the withdrawal.
32.3 After the consumer has withdrawn from the contract via the electronic withdrawal function, Schwartz & von Halen sends an electronic confirmation of receipt without undue delay, which the consumer can retain.
32.4 The confirmation states which contract or order has been withdrawn from and the date and time the withdrawal was received.