Widerrufsrecht
Return & Refund Policy
We want you to be completely satisfied with your purchase. In addition to your statutory consumer rights, Schwartz & von Halen offers a voluntary return period of 60 days from the date your order is delivered.
Please read the return conditions and instructions below carefully before sending your order back.
Important: Please return all accessories supplied with the product, including the plastic ziplock bag, leather gel, cotton pouch, barcode label, and gift box where applicable.
1. Return All Included Items
When returning your order, please include all accessories and packaging originally supplied with the product, where applicable:
- Black plastic ziplock bag;
- Leather gel;
- Cotton pouch;
- Black barcode label supplied with the gloves; and
- Gift box, if included.
Please place the products and accessories inside a sturdy shipping box to prevent damage during return transportation. Where possible, we recommend reusing the original shipping box in which your order was delivered.
Missing or damaged accessories or packaging may delay the processing of your return or may result in a reasonable deduction from your refund where permitted by applicable law.
2. Products Must Be in Their Original Condition
Products returned under our voluntary 60-day return policy must be unworn, unused, clean, and undamaged.
Gloves must not be stained, folded, creased, worn, washed, treated, altered, or damaged. All original tags and labels should remain attached, and any supplied accessories should be returned in their original condition.
You may carefully try on the gloves indoors to assess their size, fit, and appearance. If a product has been handled beyond what is reasonably necessary to assess it, we may reduce the refund to reflect any resulting loss in value, where permitted by law.
This condition does not limit your statutory rights if a product is defective, damaged, incorrect, or otherwise does not conform to the purchase agreement.
3. Return Within 60 Days
Returns under our voluntary return policy must be registered and sent back within 60 days of the original delivery date.
Products returned after the 60-day period may not be accepted unless you are exercising a separate statutory right.
Statutory Right of Withdrawal
Consumers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days of receiving the order, without providing a reason.
You must inform us of your decision to withdraw before the 14-day period expires. After notifying us, you must return the products within a further 14 days.
Our voluntary 60-day return policy is offered in addition to your statutory rights and does not replace or restrict them.
How to Return or Exchange Your Order
You can register your return or exchange in two steps:
Step 1: Click the “Register Return” button below and select the applicable reason for your return.
Important for damaged or defective products: If your product arrived damaged, defective, or broken, please do not return it immediately. First email clear photographs of the issue, together with your order number, to info@schwartz-vonhalen.com. Our customer service team will review the issue and provide further instructions.
Step 2: Enter your order details and select an available return carrier, where applicable. Follow the instructions provided and deliver your parcel to the selected carrier or drop-off location.
We will begin processing your return once it has been received and confirmed by our warehouse.
If your product is damaged or defective, please contact us before registering or sending the return.
Return Shipping Fees
The return shipping costs depend on the country from which the order is returned.
Free Return Shipping
Return shipping is free for orders returned from the following countries:
- Austria;
- Belgium;
- France;
- Germany;
- Luxembourg;
- The Netherlands; and
- Poland.
Other European Countries — Return Shipping at the Customer’s Expense
For returns from the following European countries, the customer is responsible for the return shipping costs:
Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lithuania, Malta, Moldova, Monaco, Montenegro, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and Ukraine.
Rest of the World — Return Shipping at the Customer’s Expense
For returns from all other countries, the customer is responsible for the return shipping costs. This includes:
Albania, Argentina, Aruba, Australia, Bahrain, Bangladesh, Bolivia, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Curaçao, Ecuador, Guatemala, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, New Zealand, Oman, Paraguay, Peru, the Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Suriname, Taiwan, Thailand, the United Arab Emirates, the United States, Uruguay, Venezuela, Vietnam, and other countries not included in the free-return list.
If a product is confirmed to be defective, damaged upon delivery, or incorrectly supplied, Schwartz & von Halen will cover the reasonable return shipping costs in accordance with applicable consumer law.
Return Shipping and Responsibility
Please follow the return instructions provided through our return portal. We recommend retaining your proof of shipment until the return has been fully processed.
When arranging your own return shipment, we recommend using a tracked service. You remain responsible for the parcel until it has been received by our designated warehouse or return partner.
Please do not return products to our registered business address or directly to a warehouse unless you have specifically been instructed to do so.
Refunds
Once your return has been received and inspected, we will notify you and process the applicable refund.
Refunds will ordinarily be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
If you validly exercise your statutory right of withdrawal, we will refund the price paid for the returned products and, where required by law, the cost of the least expensive standard delivery method offered for the original order.
Additional costs resulting from your choice of express, premium, or another enhanced delivery method are not refundable unless required by law.
We may withhold a statutory withdrawal refund until we have received the returned products or you have provided evidence that they have been sent back, whichever occurs first.
Exchanges
Where available, you may request an exchange for another size, colour, or product through our return portal.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may issue a refund instead.
Contact Us
If you have questions about a return, exchange, damaged product, or refund, please contact our customer service team:
Email: info@schwartz-vonhalen.com
Chat: Available through our website