Privacy & Security Policy

What personal information we collect

When you place an order or create an account with us, we may collect personal information such as your name, shipping and billing address, email address, phone number, and payment information. We may also collect information you provide when you contact our customer service, subscribe to our mailing list, or leave a product review.

How we use your personal information

We use your personal data to correctly process your order and for no other purpose. Our customer list and mailing list are not shared or sold to anyone. We will only contact you by phone, email or postal mail if we need additional information to properly process your order. If you subscribe to our mailing list, from time to time we may send you a promotional offer or announcement by email or by post.

How long we keep your information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to process your order, provide customer service, and comply with our legal and accounting obligations. When your information is no longer needed, we securely delete or anonymize it.

Your personal information is secure and safe

When you complete your order using our checkout process, we use SSL, the industry standard for secure software that is the best technology available for secure commercial transactions. Your personal and credit card information cannot be intercepted or read by others as it traverses the internet because the information is automatically encrypted.

When you complete your order using PayPal, your personal and credit card information is equally secure, as each of them employ the highest possible standards of security. However, your information is subject to the terms of service and policies of PayPal, which may be different from those of Schwartz & von Halen. By using these methods you accept their terms of service and their privacy policies and guarantees.

In order to ship and track merchandise, we make your name and address available to certain companies, such as the United States Postal Service, UPS, FedEx, and DHL that help us provide you with those services.

Your privacy rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also have the right to opt out of the sale or sharing of your personal information, though Schwartz & von Halen does not sell your personal information to third parties. To exercise any of these rights, please contact us at info@schwartz-vonhalen.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

How we use browser cookies

We use cookies to help process your order through our website and to provide you with an easy-to-use shopping experience. To place an order on our website you must have 'cookies' enabled on your Web browser. (If you don't want to enable cookies you may call us toll free at +1 (646) 569-9103 and we will be happy to take your order by phone).

We also use cookies to track your usage of our website, to remember which items are in your shopping cart, and to enable the checkout functionality of the shopping cart.

Furthermore, Schwartz & von Halen gathers statistical and user preference data about our online customers through the use of cookies and other similar mechanisms. The information we may collect includes clickstream information, URLs, usage data regarding pages viewed, date and time, browser type, domain type, geographic location information, and other non-personally identifiable information. We may also use cookies and other similar mechanisms to collect, store, and use information about your computer system and associate this information with other non-personally identifiable information. Schwartz & von Halen may also collect or otherwise obtain data from third parties to supplement the data that it collects directly. At no time is this non-personally identifiable information correlated or matched to personally identifiable information.

Some third party vendors, including but not limited to Google, use cookies to serve trusted merchant badges on our website and to serve ads based on a user's prior visits to our website. Users may opt out of this use of cookies by visiting the Network Advertising Initiative opt out page. You may also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

If you have any concerns about leaving cookies on your computer, you can delete them using your browser's preferences or privacy menus.

Do Not Track signals

Some browsers offer a "Do Not Track" feature that lets you signal your preference not to have your online activities tracked. Our website does not currently respond to Do Not Track signals, as there is no industry-standard approach to this feature yet.

Children's privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly remove it.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.

Currency converter

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page, and significant changes will be communicated to you where appropriate.

If you have any questions about the Privacy Policy of Schwartz & von Halen, please feel free to contact us via email at info@schwartz-vonhalen.com.