Terms & Conditions

Last updated: August 6, 2026

These Terms and Conditions apply to the use of the Schwartz & von Halen online store and to all orders placed through this online store.

Please read these Terms and Conditions carefully before placing an order.

By placing an order, you confirm that you have read and agree to these Terms and Conditions.

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns and Exchanges Policy, and any other terms expressly stated to apply, form the agreement between you and Schwartz & von Halen.

Nothing in these Terms and Conditions limits or excludes any rights consumers have under mandatory Dutch or European consumer law.

1. Company information

The Schwartz & von Halen online store is operated by:

Company name: Schwartz & von Halen B.V.
Registered business address:
Keizersgracht 482
1017 EG Amsterdam
The Netherlands

Dutch Chamber of Commerce number: 77403398
VAT identification number: NL860997406B01

Email address:
info@schwartz-vonhalen.com

Chat:
Live chat with our team through the website

The address above is our registered business address. It is not automatically a return address, collection point, store, showroom, or other location open to the public.

Products may only be returned in accordance with the return instructions provided through our website, returns portal, or customer service team.

2. Application and acceptance

2.1 These Terms and Conditions apply to:

• Every offer made by Schwartz & von Halen through the Dutch online store;
• Every order placed through the online store;
• Every distance contract between Schwartz & von Halen and a consumer; and
• The use of the website, customer account, and related services.

2.2 Any deviation from these Terms and Conditions is valid only when expressly confirmed in writing by Schwartz & von Halen.

2.3 Before placing an order, the customer is given the opportunity to view, save, or print these Terms and Conditions.

2.4 By clicking the order button that clearly indicates that the order involves an obligation to pay, the customer places a binding order and accepts these Terms and Conditions.

2.5 If a provision of these Terms and Conditions conflicts with a mandatory provision of Dutch or European consumer law, the mandatory legal provision will take precedence.

2.6 Schwartz & von Halen may amend these Terms and Conditions from time to time.

An order is generally governed by the version that was available on the website at the time the order was placed.

2.7 Amendments will not be applied retroactively to agreements already concluded unless this is legally required or expressly agreed with the customer.

3. Age and legal capacity

3.1 An order may be placed by a person who is legally capable of entering into an agreement.

3.2 Minors may only place an order with the permission of a parent, guardian, or other legal representative.

3.3 By placing an order as a minor, the customer confirms that the required permission from their legal representative has been obtained.

3.4 If there is reasonable doubt, Schwartz & von Halen may request additional confirmation or permission from a parent, guardian, or other legal representative.

3.5 If an order was placed by a minor without the legally required permission, the rights of the minor and their legal representative will apply as provided by applicable law.

4. Products and product information

4.1 Schwartz & von Halen takes care to present its products as completely and accurately as reasonably possible.

4.2 The main characteristics of a product are stated on the relevant product page. This may include information about:

• The model and design;
• The available size and color;
• The material used;
• The lining;
• The fit;
• Care instructions;
• Included accessories; and
• Any special features relating to use.

4.3 Product photographs and images are intended to provide the most accurate representation reasonably possible.

The actual color or appearance may differ slightly because of:

• Screen settings;
• The device used;
• Lighting conditions;
• Natural variations in materials; and
• Minor differences between production batches.

4.4 Products made from natural materials, such as leather, suede, wool, cashmere, sheepskin, or other natural fibers, may show minor differences in:

• Color;
• Grain;
• Texture;
• Thickness;
• Surface structure; and
• Finish.

These natural variations are characteristic of the material and do not automatically constitute a defect.

4.5 Dimensions, weights, and other measurements are approximate unless expressly stated otherwise.

4.6 The customer is responsible for carefully reviewing the product information and, where applicable, the size guide before placing an order.

4.7 Products are offered subject to availability.

Adding a product to the shopping cart does not reserve that product.

4.8 Schwartz & von Halen may make minor changes to a product or its packaging, provided that these changes do not reduce the product’s essential characteristics, quality, or normal usability.

5. Orders and formation of the agreement

5.1 The customer places an order by:

• Selecting one or more products;
• Selecting the required size, color, and quantity;
• Adding the products to the shopping cart;
• Providing the requested contact, billing, and delivery information;
• Selecting an available shipping and payment method; and
• Confirming the order with an obligation to pay.

5.2 Before the order is finally placed, the customer can review and correct the information entered.

The customer can review:

• Which products have been selected;
• The selected size and color;
• The quantities ordered;
• The billing address;
• The delivery address;
• The shipping method;
• The payment method; and
• The total amount.

5.3 By finally placing the order, the customer makes a binding offer to purchase the selected products.

5.4 After placing the order, the customer receives an electronic acknowledgment of receipt at the email address provided.

5.5 An automatically generated acknowledgment of receipt does not always mean that the order has already been finally accepted.

5.6 The purchase agreement is formed when Schwartz & von Halen accepts the order by:

• Sending an order confirmation;
• Confirming shipment of the order; or
• Accepting the order in another clear manner.

5.7 Schwartz & von Halen may refuse, limit, or cancel an order before shipment when:

• A product is no longer available;
• The payment cannot be authorized or completed;
• There is a reasonable suspicion of fraud or unauthorized use of a payment method;
• The information provided is incorrect or incomplete;
• There is an obvious pricing or product error;
• The quantity ordered is not reasonable for normal personal use;
• The order is clearly intended for unauthorized commercial resale;
• Delivery to the specified address is not possible; or
• Schwartz & von Halen is legally required to refuse or cancel the order.

5.8 If an order is canceled after payment, the amount paid for the canceled part will be refunded through the original payment method.

5.9 Schwartz & von Halen may apply reasonable maximum quantities per customer, household, order, account, address, or payment method.

6. Prices, VAT, and shipping costs

6.1 All prices displayed in the Dutch online store are shown in euros.

6.2 The displayed consumer prices include applicable VAT unless expressly stated otherwise.

6.3 Standard shipping within the Netherlands costs €3.95 unless:

• A different rate is displayed during checkout;
• A temporary free-shipping promotion applies; or
• The customer selects another or additional delivery service.

6.4 The applicable shipping costs are clearly displayed before the order is finally placed.

6.5 The full amount payable, including VAT and applicable shipping costs, is shown to the customer during checkout.

6.6 Schwartz & von Halen may change product prices from time to time.

A price change does not affect an order that has already been accepted by Schwartz & von Halen.

6.7 Despite the care taken when displaying prices, an obvious pricing error may occur.

Where there is a clear pricing error, Schwartz & von Halen may:

• Inform the customer and ask whether they wish to continue the order at the correct price; or
• Cancel the relevant product or order and refund any amounts already received.

6.8 Schwartz & von Halen is not required to honor an obvious pricing error where the customer could reasonably have understood that the displayed price was incorrect.

6.9 Discount codes, promotions, and promotional offers are subject to the terms stated in connection with the relevant promotion.

6.10 Discount codes cannot be applied retrospectively to an order that has already been placed unless Schwartz & von Halen expressly agrees otherwise.

7. Payment

7.1 The available payment methods are displayed during checkout.

Depending on the order and availability, the following payment methods may be offered:

• Credit card;
• PayPal;
• Klarna;
• iDEAL;
• Bancontact;
• Apple Pay;
• Google Pay; and
• Shop Pay.

7.2 Not every payment method is necessarily available to every customer or for every order.

7.3 By entering payment information and confirming the order, the customer confirms that:

• The information provided is complete and accurate;
• The customer is authorized to use the selected payment method; and
• The total amount of the order may be charged using that payment method.

7.4 Payments may be processed by independent payment service providers.

Additional terms and privacy policies of those providers may apply to their services.

7.5 Schwartz & von Halen does not directly store customers’ full credit-card details.

These details are processed by secure payment service providers.

7.6 Schwartz & von Halen and its payment partners may conduct reasonable checks to prevent:

• Fraud;
• Identity misuse;
• Unauthorized payments;
• Misuse of discount codes; and
• Other unlawful transactions.

7.7 If a payment is declined, reversed, canceled, disputed, or not fully completed, Schwartz & von Halen may suspend or cancel the order.

7.8 If the customer uses Klarna or another provider of deferred or installment payments, a separate legal relationship will also arise between the customer and the relevant payment service provider.

The payment terms of that payment service provider may apply.

8. Shipping and delivery

8.1 Schwartz & von Halen delivers orders to addresses accepted as available destinations during checkout.

8.2 Available shipping methods, expected delivery periods, and shipping costs are stated on the website or during checkout.

8.3 A stated delivery period is an estimated period and not a guaranteed delivery time unless expressly stated otherwise.

8.4 If no other delivery period has been agreed, the order will be delivered without undue delay and no later than 30 days after the agreement was concluded.

8.5 If Schwartz & von Halen expects that the agreed delivery period cannot be met, the customer will be informed as soon as possible.

8.6 In the event of a delay, the customer may request that Schwartz & von Halen deliver within a reasonable additional period.

8.7 If the order is not delivered within that additional period, the customer may terminate the agreement and request a refund in accordance with applicable law.

8.8 If delivery on a specific date was expressly agreed as essential before the order was placed, the customer may be entitled to terminate the agreement immediately if that date is missed.

8.9 The customer is responsible for providing a complete and accurate delivery address.

8.10 Schwartz & von Halen is not responsible for delays or additional costs caused solely by incorrect or incomplete information provided by the customer.

8.11 To the extent permitted by law, additional costs arising from:

• An incorrect or incomplete address;
• An uncollected package;
• An unjustifiably refused delivery; or
• Repeated unsuccessful delivery attempts

may be charged to the customer or, where permitted, deducted from a refund.

8.12 An order containing several products may be shipped in separate packages.

If Schwartz & von Halen decides to split an order, no additional shipping costs will be charged.

8.13 The risk of loss or damage passes to the customer when the customer, or a third party appointed by the customer other than the carrier, physically receives the product.

8.14 If the customer independently selects a carrier that was not offered by Schwartz & von Halen, the risk may pass in accordance with the law when the product is handed over to that carrier.

8.15 If tracking information states that a package has been delivered but the customer cannot locate it, the customer should contact our customer service team as soon as possible.

We will investigate the available delivery information and provide reasonable assistance where possible.

9. Pre-orders and products with a later delivery date

9.1 A product offered as a pre-order, advance order, or product with a later delivery date is not immediately available for shipment.

9.2 The expected shipping or delivery period will be stated on the relevant product page or during the ordering process.

9.3 The stated period is an estimate and may change because of circumstances relating to:

• Production;
• Availability of materials;
• Transportation;
• Customs clearance;
• Supplier delays; or
• Other circumstances that cannot reasonably be fully controlled.

9.4 Payment for a pre-order may be collected immediately when the order is placed.

9.5 An order containing both immediately available products and pre-order products may:

• Be shipped together once all products are available; or
• Be shipped in several separate shipments.

9.6 If a pre-order is significantly delayed, Schwartz & von Halen will inform the customer as soon as possible.

9.7 In the event of a significant delay, the customer will be offered the options to which they are entitled under applicable law.

Depending on the circumstances, these may include:

• Accepting a revised delivery period;
• Providing a reasonable additional delivery period; or
• Canceling the relevant pre-order and receiving a refund.

9.8 If Schwartz & von Halen cancels a pre-order, the amount paid for the canceled product will be refunded through the original payment method.

9.9 Ordering a pre-order product does not limit the consumer’s statutory right of withdrawal.

10. Statutory right of withdrawal and voluntary 60-day return policy

Statutory 14-day right of withdrawal

10.1 For an online purchase, a consumer generally has the right to withdraw from the agreement within 14 days without giving a reason.

10.2 The statutory withdrawal period begins on the day after the consumer, or a third party appointed by the consumer other than the carrier, receives the product.

10.3 If several products from one order are delivered separately, the withdrawal period begins on the day after the final product is received.

10.4 To exercise the right of withdrawal, the customer must clearly inform Schwartz & von Halen of the decision to withdraw before the withdrawal period expires.

This can be done:

• Through the returns portal on our website;
• By email to info@schwartz-vonhalen.com;
• By sending another unambiguous statement; or
• By using the model withdrawal form.

10.5 Use of the model withdrawal form is not mandatory.

10.6 After notifying us of the withdrawal, the customer must return the product without undue delay and no later than 14 days afterward.

10.7 Schwartz & von Halen offers free return shipping to customers in the Netherlands, provided that the customer:

• Follows the official returns procedure;
• Uses the return label provided by us or the specified returns method; and
• Sends the package to the specified returns address.

10.8 Costs associated with a self-selected returns method that was not offered by Schwartz & von Halen or that is unnecessarily expensive will not automatically be reimbursed.

10.9 During the statutory withdrawal period, the customer may inspect and try on the product as they would reasonably be permitted to do in a physical store.

10.10 The customer is responsible for any reduction in value caused by use or handling that goes beyond what is necessary to:

• Establish the nature of the product;
• Inspect its characteristics;
• Assess the size and fit; and
• Establish the normal functioning of the product.

10.11 Gloves may be carefully tried on indoors to assess their size, fit, appearance, and comfort.

They must not be worn for longer or more intensively than is reasonably necessary for this purpose.

10.12 Following a valid withdrawal, Schwartz & von Halen will refund the payments received for the returned products.

If the entire order is withdrawn, the refund will also include the cost of the least expensive standard delivery method offered for the order.

10.13 Additional costs resulting from the selection of a more expensive, express, or premium delivery method will not be refunded unless otherwise required by law.

10.14 The refund will be issued without undue delay and no later than 14 days after receipt of the withdrawal notice.

Schwartz & von Halen may withhold the refund until:

• The returned products have been received; or
• The customer provides evidence that the products have been returned, whichever occurs first.

10.15 The refund will be issued through the same payment method used for the original order unless the customer expressly agrees to another refund method that does not involve additional costs.

Voluntary 60-day return policy

10.16 In addition to the statutory right of withdrawal, Schwartz & von Halen offers consumers a voluntary return period of 60 days, calculated from the day the order was received.

10.17 This voluntary return policy:

• Does not replace the statutory right of withdrawal;
• Does not limit the statutory warranty;
• Does not limit the manufacturer’s warranty; and
• Does not affect any other mandatory consumer rights.

10.18 To qualify for a return within the voluntary 60-day period, the product must:

• Be unused and undamaged;
• Not have been worn for longer than necessary to try it on carefully;
• Be clean and free from stains, odors, hair, and other signs of use;
• Include the original labels and tags, where applicable;
• Be returned with the original accessories;
• Be returned in the original packaging where reasonably possible; and
• Include sufficient information to identify the order.

10.19 Included accessories, such as a storage pouch, care product, packaging, or other component, must be returned together with the product.

10.20 Returns from the Netherlands are also free during this voluntary return period when the official returns procedure and the shipping method specified by Schwartz & von Halen are used.

10.21 For a voluntary return made after the statutory 14-day withdrawal period has expired, the original shipping costs will not be refunded unless Schwartz & von Halen expressly states otherwise or the law provides otherwise.

10.22 The refunded amount will equal the amount actually paid for the product, taking any discounts into account.

10.23 Products returned outside the applicable return period or that do not meet the return conditions may be refused or returned to the customer at the customer’s expense, to the extent permitted by law.

10.24 Full return instructions and the applicable returns address will be provided through the returns portal, returns page, or our customer service team.

Returns must not be sent to the registered business address or directly to a warehouse without prior instructions.

11. Exchanges

11.1 In addition to the statutory right of withdrawal and the voluntary 60-day return policy, Schwartz & von Halen may offer customers the option to exchange a product.

11.2 Exchanges are an additional voluntary service and do not affect:

• The statutory right of withdrawal;
• The statutory warranty;
• The additional manufacturer’s warranty; or
• Any other mandatory consumer rights.

11.3 An exchange request must be submitted within 60 days after receipt of the product through:

• The returns portal on our website;
• The live chat on our website; or
• An email to info@schwartz-vonhalen.com.

11.4 To qualify for an exchange, the product must:

• Be unused and undamaged;
• Not have been worn for longer than reasonably necessary to assess the size and fit;
• Be clean and free from odors, stains, hair, and other signs of use;
• Include the original labels and tags, where applicable;
• Be returned together with all included accessories; and
• Be returned in the original packaging where reasonably possible.

11.5 An exchange is subject to the availability of the requested size, color, or model.

11.6 Adding a requested replacement product to an exchange request does not automatically mean that the product has been reserved.

11.7 If the requested product is unavailable, Schwartz & von Halen may offer the customer one of the following options:

• Another available size or color;
• Another product;
• A refund;
• Store credit, where the customer expressly chooses this option; or
• The option to place a new order.

11.8 If a direct exchange is not technically or practically possible, the original order may be refunded and the customer may place a separate new order.

11.9 If the replacement product is more expensive than the original product, the customer may be asked to pay the price difference.

11.10 If the replacement product is less expensive, the applicable price difference will be refunded or, with the customer’s permission, provided as store credit.

11.11 Return shipping for a valid exchange from the Netherlands is free when the customer follows the official returns procedure and uses the return method offered by Schwartz & von Halen.

11.12 An exchange request relating to an incorrectly delivered, damaged, or defective product will be handled under the sections concerning incorrect deliveries, the statutory warranty, and the manufacturer’s warranty.

12. Refunds

12.1 Refunds will generally be issued through the same payment method used for the original order.

12.2 Another refund method, such as store credit, will only be used when:

• The customer expressly chooses that option;
• A refund through the original payment method is technically impossible; or
• The law permits another solution.

12.3 Following a valid exercise of the statutory right of withdrawal, Schwartz & von Halen will refund the amount due without undue delay and no later than 14 days after receiving the withdrawal notice.

12.4 Schwartz & von Halen may withhold the refund until:

• The returned product has been received; or
• The customer provides evidence that the product has been returned, whichever occurs first.

12.5 If the entire order is withdrawn within the statutory withdrawal period, the cost of the least expensive standard delivery method offered will also be refunded.

12.6 If only part of an order is returned, the original shipping costs will not be refunded unless:

• The law provides otherwise;
• The shipping costs related exclusively to the returned product; or
• Schwartz & von Halen expressly states otherwise.

12.7 Additional costs for a more expensive, express, or premium delivery method selected by the customer will not be refunded to the extent that these costs exceed the cost of the least expensive standard delivery method offered.

12.8 For a return made within the voluntary 60-day return period but after the statutory withdrawal period has expired, the original shipping costs will not be refunded unless expressly stated otherwise.

12.9 The amount refunded will equal the amount actually paid for the returned product, taking into account:

• Discount codes used;
• Bundle discounts;
• Promotional prices;
• Partial payments;
• Refunds previously issued; and
• Other price reductions applied to the order.

12.10 If the customer has used the product during the statutory withdrawal period beyond what was necessary to establish its nature, characteristics, size, fit, and functioning, the customer may be responsible for the resulting reduction in value.

12.11 Any reduction in the refund must be reasonable and correspond to the reduction in value actually caused.

12.12 For a return under the voluntary return policy, Schwartz & von Halen may refuse the return if the product does not meet the return conditions communicated in advance, provided that this does not limit any statutory consumer rights.

12.13 After Schwartz & von Halen has issued the refund, it may take some time before the amount appears in the customer’s account.

This processing time is determined by the customer’s bank, credit-card company, or payment service provider.

12.14 For payments made through Klarna or another deferred-payment provider, the refund or invoice adjustment may be processed by the relevant payment service provider.

12.15 The customer remains responsible for responding to payment requests from the payment service provider until the return or refund has been confirmed by that provider.

13. Exceptions to the right of withdrawal and voluntary return policy

13.1 The statutory right of withdrawal may only be excluded in circumstances permitted by law.

13.2 Where relevant, the right of withdrawal may not apply to:

• Products manufactured according to the customer’s specifications;
• Products clearly intended or personalized for a specific individual;
• Products bearing initials, monograms, names, or other personal features;
• Sealed products that are unsuitable for return for health-protection or hygiene reasons if the seal has been broken after delivery; and
• Other products or services excluded from the right of withdrawal under mandatory law.

13.3 Where a statutory exception applies, this will be clearly stated on the product page or during the ordering process before the order is placed.

13.4 The mere fact that a product has been discounted, purchased during a sale, or marked as “final sale” does not remove the statutory right of withdrawal.

An exclusion only applies when there is a valid legal basis for it.

13.5 Schwartz & von Halen may apply additional conditions or exceptions to the voluntary 60-day return policy, provided that these are clearly communicated before purchase or on the returns page.

13.6 After the statutory withdrawal period has expired, the following products may be excluded from the voluntary return policy:

• Personalized or custom-made products;
• Products showing signs of use;
• Damaged, soiled, or washed products;
• Products without their original accessories;
• Products from which labels or tags have been unnecessarily removed;
• Products that cannot be resold for hygiene reasons; and
• Products clearly excluded from the voluntary return policy at the time of purchase.

13.7 These exceptions do not limit the customer’s rights when a product:

• Is defective;
• Was delivered damaged;
• Does not correspond to the order;
• Does not conform to the agreement; or
• Is covered by a statutory or commercial warranty.

14. Incorrectly, incompletely, or damaged products

14.1 The customer is requested to inspect the order as soon as possible after receiving it.

14.2 If a product is delivered incorrectly, incompletely, or visibly damaged, the customer is requested to contact us as soon as possible at:

info@schwartz-vonhalen.com

14.3 To assess the report, Schwartz & von Halen may reasonably ask the customer to provide:

• The order number;
• A description of the problem;
• Photographs of the product;
• Photographs of the shipping label;
• Photographs of the interior and exterior packaging; and
• Other information reasonably necessary to investigate the report.

14.4 The customer is requested to retain the product and its packaging until Schwartz & von Halen has provided instructions.

14.5 Failure to report a problem immediately does not automatically affect the customer’s statutory rights.

14.6 If the report is valid, Schwartz & von Halen will provide an appropriate remedy free of charge, depending on the circumstances and the customer’s statutory rights.

This remedy may include:

• Sending the missing item or component;
• Delivering the correct product;
• Repairing the product;
• Replacing the product;
• Offering an appropriate price reduction; or
• Terminating the agreement in whole or in part and refunding the applicable amount.

14.7 The customer will not be required to pay for returning an incorrectly, incompletely, damaged, or defectively delivered product when Schwartz & von Halen is responsible for the issue.

14.8 The customer must follow the return instructions provided by Schwartz & von Halen.

14.9 Costs associated with a shipping method chosen without prior consultation, which is unnecessarily expensive or was not offered by us, will not automatically be reimbursed.

14.10 Damage occurring during transportation to the customer remains at the expense and risk of Schwartz & von Halen to the extent that the risk had not yet passed to the customer under applicable law.

15. Statutory warranty and conformity

15.1 The customer is entitled to receive a product that conforms to the agreement.

This is also referred to as the statutory warranty or conformity requirement.

15.2 A product must, among other things:

• Correspond to the description on the product page;
• Have the agreed size, color, version, and quantity;
• Be suitable for the normal use of a product of that kind;
• Be suitable for any particular use expressly agreed before purchase;
• Provide the quality and durability the customer may reasonably expect; and
• Be supplied with the components and accessories that may reasonably be expected.

15.3 The statutory warranty in the Netherlands does not have a predetermined standard duration.

How long a product should function properly depends on factors including:

• The nature of the product;
• The selling price;
• Statements made by Schwartz & von Halen;
• Normal use;
• The intensity of use;
• The material used;
• The care instructions; and
• The lifespan the customer could reasonably expect.

15.4 As the seller, Schwartz & von Halen remains responsible for handling claims under the statutory warranty.

The customer is not required to contact a manufacturer, supplier, repair provider, or other third party directly.

15.5 If a product does not conform to the agreement, the customer will generally be entitled to a repair or replacement free of charge.

15.6 Repair or replacement will be carried out:

• Without cost to the customer;
• Within a reasonable period; and
• Without significant inconvenience to the customer.

15.7 Schwartz & von Halen may offer a remedy other than the remedy selected by the customer when the selected remedy:

• Is impossible;
• Would cause disproportionately high costs; or
• Cannot reasonably be required for another legally valid reason.

15.8 If a defect becomes apparent within one year after delivery, it will generally be presumed that the product did not conform to the agreement at the time of delivery unless:

• Schwartz & von Halen proves otherwise; or
• This presumption is incompatible with the nature of the product or the nature of the defect.

15.9 If a defect becomes apparent more than one year after delivery, the customer may be asked to demonstrate that, under normal use, the product did not provide the quality or lifespan that could reasonably have been expected.

15.10 The customer must report a discovered defect within a reasonable period.

A report made within two months after discovering the defect will in any event be considered timely.

15.11 If repair or replacement is impossible, is refused, is not completed within a reasonable period, or the defect returns after a remedy has been provided, the customer may be legally entitled to:

• A proportionate reduction in price; or
• Full or partial termination of the agreement and a refund.

15.12 For a minor defect that does not justify termination of the entire agreement, an appropriate price reduction or another reasonable remedy may be offered.

15.13 All necessary costs associated with a valid statutory warranty claim will be borne by Schwartz & von Halen.

These may include:

• Reasonable return shipping costs;
• Inspection costs;
• Material costs;
• Repair costs; and
• Replacement and redelivery costs.

16. Additional one-year manufacturer’s warranty

16.1 In addition to the statutory warranty, Schwartz & von Halen provides an additional one-year manufacturer’s warranty covering manufacturing and material defects.

16.2 The warranty provider is:

Schwartz & von Halen B.V.
Keizersgracht 482
1017 EG Amsterdam
The Netherlands

Email:
info@schwartz-vonhalen.com

16.3 The additional manufacturer’s warranty begins on the date the product is delivered to the customer and expires one year later.

16.4 The manufacturer’s warranty covers defects resulting from:

• A manufacturing defect;
• A material defect;
• Defective stitching or connections;
• A construction defect; or
• Another demonstrable production defect occurring during normal use.

16.5 For a valid claim under the manufacturer’s warranty, Schwartz & von Halen will, depending on the circumstances:

• Repair the product free of charge;
• Replace the product with the same product free of charge;
• Replace it with a comparable product if the same product is unavailable; or
• Refund the amount paid for the product if an appropriate repair or replacement is not possible.

16.6 The manufacturer’s warranty does not cover:

• Normal wear and tear caused by use;
• Signs of use consistent with the product’s age and use;
• Damage caused by incorrect, careless, or improper use;
• Damage caused by insufficient or incorrect care;
• Damage caused by washing, cleaning, or treating the product contrary to the care instructions;
• Damage caused by fire, heat, moisture, chemicals, sharp objects, or other external causes;
• Damage caused by an accident, fall, pet, or third party;
• Damage caused by unauthorized modifications or repairs;
• Loss or theft;
• Selecting an incorrect size or a subsequent change in size preference;
• Natural variations in color, grain, and texture characteristic of the material used; and
• Defects of which the customer was expressly informed before purchase.

16.7 An exclusion under the manufacturer’s warranty applies only to the extent that the relevant problem was actually caused by the excluded circumstance.

16.8 The additional manufacturer’s warranty:

• Does not replace the statutory warranty;
• Does not limit the statutory warranty;
• Does not shorten the potential statutory lifespan of a product; and
• Does not affect any other rights the customer has under the law.

16.9 The customer may still have rights under the statutory warranty after the additional one-year manufacturer’s warranty has expired.

17. Warranty procedure and assessment of a defect

17.1 To submit a claim under the statutory warranty or additional manufacturer’s warranty, the customer can contact:

info@schwartz-vonhalen.com

17.2 The customer is requested to provide the following information:

• The order number or other proof of purchase;
• A clear description of the problem;
• The date on which the problem was discovered;
• Information about the use and care of the product; and
• Clear photographs or videos of the defect, where reasonably possible.

17.3 The absence of the original packaging or a paper receipt does not automatically mean that a valid statutory warranty claim will be refused if the purchase can be demonstrated in another way.

17.4 Schwartz & von Halen may ask the customer to return the product for assessment.

Appropriate return instructions will be provided.

17.5 For a valid warranty claim, the necessary return and inspection costs will be borne by Schwartz & von Halen.

17.6 The assessment may consider:

• The nature of the defect;
• The age of the product;
• The intensity of use;
• The product’s care history;
• Visible wear and tear;
• The materials used;
• The expected lifespan; and
• Whether the problem was caused by a production defect or an external cause.

17.7 If further technical or expert examination is required, Schwartz & von Halen will inform the customer.

17.8 Schwartz & von Halen will handle a warranty claim within a reasonable period and inform the customer of the proposed remedy.

17.9 The customer must generally first provide Schwartz & von Halen with a reasonable opportunity to assess and remedy the defect before independently arranging a repair through a third party.

17.10 The costs of a repair performed by a third party without prior consultation will not automatically be reimbursed unless:

• Schwartz & von Halen failed to provide an appropriate remedy within a reasonable period;
• The repair was urgently necessary;
• The law requires reimbursement of the costs; or
• Schwartz & von Halen agreed to the repair in writing in advance.

18. Care, use, and characteristics of natural materials

18.1 The customer must use and care for a product in accordance with:

• The product description;
• The care label;
• The included instructions;
• The information on the website; and
• Other reasonable instructions provided by Schwartz & von Halen.

18.2 Products made from leather, suede, wool, cashmere, sheepskin, and other natural materials may vary from one another.

Possible natural variations include:

• Variations in color;
• Variations in grain and texture;
• Minor surface markings;
• Variations in softness or thickness;
• Minor differences between the left and right glove; and
• Changes resulting from normal wear and use.

18.3 These natural characteristics do not automatically constitute a defect when they are consistent with the nature and quality of the material used.

18.4 Leather and suede may become softer, develop a patina, or change slightly in color and shape over time through use.

This normal development does not automatically constitute a manufacturing or material defect.

18.5 Customers are advised to:

• Protect products against prolonged exposure to moisture;
• Avoid drying products on or directly next to a heat source;
• Avoid treating products with aggressive cleaning products;
• Avoid placing products in a washing machine or tumble dryer unless expressly permitted;
• Store products in a dry and well-ventilated place; and
• Use only suitable care products.

18.6 If a storage pouch, leather gel, or other care product is included, it must be used in accordance with the accompanying instructions.

18.7 Damage directly caused by use or care contrary to clear instructions may be excluded from the additional manufacturer’s warranty.

This only limits statutory rights to the extent that the defect was actually caused by the incorrect use or care.

19. Discounts, discount codes, and promotions

19.1 Schwartz & von Halen may offer discounts, discount codes, temporary promotions, bundle offers, and other promotions from time to time.

19.2 Additional promotional terms may apply.

These terms may relate to:

• The validity period;
• Participating products;
• A minimum order value;
• A maximum discount;
• A maximum number of participating products;
• Applicable countries or markets;
• The exclusion of certain collections; and
• Whether offers may be combined.

19.3 Unless expressly stated otherwise:

• Only one discount code may be used per order;
• Discount codes cannot be combined with other discount codes;
• Discount codes cannot be exchanged for cash;
• Discount codes cannot be applied retrospectively; and
• Discount codes are only valid during the stated promotional period.

19.4 A discount code must be entered correctly before the order is finally placed.

19.5 If a code is not accepted, the customer must check this before placing the order or contact customer service.

19.6 Schwartz & von Halen may refuse or withdraw a promotion in the event of:

• Fraud;
• Misuse;
• Manipulation of the website;
• Unauthorized distribution of a personal code;
• An obvious technical error; or
• Another clear breach of the promotional terms.

19.7 When a product is returned, only the amount actually paid for the returned product will be refunded.

19.8 If a partial return means that the conditions for a bundle, combination, or threshold discount are no longer satisfied, the discount may be recalculated provided that:

• This was clearly stated before purchase;
• The recalculation is reasonable and proportionate; and
• No mandatory consumer rights are limited.

19.9 Schwartz & von Halen may amend or end a promotion for future orders.

An amendment will not affect orders that have already been validly accepted unless this is legally required.

20. Free gifts and promotional products

20.1 Schwartz & von Halen may offer a free gift, sample, care product, storage pouch, or other promotional product with certain orders.

20.2 A free gift may be conditional upon:

• A minimum order value;
• The purchase of a particular product;
• The use of a promotional code;
• Availability while supplies last; or
• Other promotional conditions communicated in advance.

20.3 Free gifts cannot be exchanged for cash unless expressly stated otherwise.

20.4 If a free gift is no longer available, Schwartz & von Halen may:

• Offer a comparable gift;
• Remove the gift from the order; or
• Inform the customer before shipment of another appropriate solution.

20.5 If the customer returns the entire qualifying order, the free gift must also be returned if it formed part of the offer.

20.6 If a partial return means that the customer no longer satisfies the promotional conditions communicated in advance, Schwartz & von Halen may ask the customer to:

• Return the free gift as well; or
• To the extent legally permitted, reimburse the clearly stated value of the retained gift.

20.7 The value of a gift that has not been returned will only be deducted when this:

• Was clearly stated before purchase;
• Is reasonable and proportionate; and
• Is permitted under applicable law.

20.8 Statutory rights relating to a damaged, unsafe, or defective promotional product remain applicable.

21. Gift cards and store credit

21.1 Where Schwartz & von Halen offers gift cards or store credit, the conditions provided when they are issued will also apply.

21.2 A gift card or store credit:

• May be used for eligible purchases through the online store;
• May not be used after a legally valid expiration period has ended;
• Cannot be exchanged for cash unless the law provides otherwise; and
• Cannot be used to purchase other gift cards where this is excluded during checkout.

21.3 The validity period will be clearly stated when the gift card or store credit is issued and will never be shorter than the statutory minimum period.

21.4 The customer is responsible for keeping the gift-card or store-credit code secure.

21.5 Schwartz & von Halen is not responsible for the use of a code by an unauthorized third party when that use results from loss, disclosure, or careless conduct by the customer, unless Schwartz & von Halen is responsible for it.

21.6 A refund to which the customer is legally entitled will not be provided exclusively in the form of a gift card or store credit without the customer’s permission.

21.7 If the customer chooses store credit, the amount, validity period, and conditions of use will be clearly stated before the customer accepts it.

22. Intellectual property rights

22.1 All intellectual property rights in or relating to the website and the content made available on it belong to Schwartz & von Halen or its licensors.

This includes rights relating to:

• The Schwartz & von Halen name;
• Trademarks and logos;
• Product names;
• Product designs;
• Photographs and videos;
• Texts and product descriptions;
• Graphic designs;
• Illustrations;
• Software and source code;
• The layout and design of the website; and
• Other materials protected by copyright, trademark rights, or other intellectual property rights.

22.2 The customer may only use the website and its content for personal and non-commercial purposes.

22.3 Without prior written permission, it is not permitted to:

• Copy content from the website;
• Reproduce it;
• Modify it;
• Distribute it;
• Use it commercially;
• Make it publicly available;
• Publish it on another website;
• Use it to sell counterfeit products; or
• Use it in a manner that could cause confusion about the existence of a commercial relationship.

22.4 Nothing on the website grants the customer a license or ownership right, other than the limited right to use the website for personal purchasing purposes.

22.5 The use of trademarks, product photographs, or other protected material for commercial sales, advertisements, marketplace listings, or social media is only permitted with prior written permission.

22.6 A suspected infringement of intellectual property rights can be reported to:

info@schwartz-vonhalen.com

23. Reviews, photographs, and other user-generated content

23.1 Where this feature is available, customers may submit reviews, ratings, photographs, videos, questions, or other content.

23.2 The customer confirms that any submitted content:

• Is based on a genuine experience;
• Is not knowingly false or misleading;
• Does not infringe the rights of third parties;
• Does not contain confidential information;
• Does not contain personal data relating to other people without permission;
• Is not discriminatory, threatening, offensive, or unlawful;
• Does not contain harmful software or code; and
• Is not intended solely as unauthorized advertising or spam.

23.3 By submitting content specifically for publication on the website, the customer grants Schwartz & von Halen a non-exclusive, royalty-free, worldwide right to use the content to the extent necessary to:

• Publish it on the website;
• Process it technically;
• Adapt its format;
• Translate it;
• Moderate it; and
• Display it in connection with the relevant product or service.

23.4 Additional permission may be requested before customer photographs or other personal content are used in separate advertisements, newsletters, or commercial campaigns.

23.5 Schwartz & von Halen may reject or remove content when it:

• Violates these Terms and Conditions;
• Is unlawful;
• Does not relate to the product or service;
• Contains personal data that should not be made public;
• Contains spam or fraudulent content; or
• Is unsuitable for publication on other reasonable grounds.

23.6 Reviews may be collected and managed using an external review service.

Additional terms and privacy policies may apply to processing carried out by that service.

23.7 If a customer receives a benefit, discount, or free product in connection with a review, this may be disclosed with the review where required by law or for transparency.

24. Privacy, personal data, and cookies

24.1 Schwartz & von Halen processes personal data in accordance with applicable privacy laws, including the General Data Protection Regulation.

24.2 Further information about the processing of personal data is provided in the Privacy Policy available on the website.

24.3 Personal data may be processed for purposes including:

• Processing and delivering orders;
• Processing payments;
• Handling returns and refunds;
• Answering questions;
• Handling complaints and warranty claims;
• Managing customer accounts;
• Preventing and investigating fraud;
• Improving the website and services;
• Complying with legal obligations; and
• Marketing, where a valid legal basis applies.

24.4 Schwartz & von Halen may share personal data with service providers required to perform the agreement, including:

• Hosting and e-commerce platforms;
• Payment service providers;
• Warehouses and fulfillment partners;
• Carriers;
• Customer service software providers;
• Review services;
• Fraud-prevention services;
• IT and security service providers; and
• Professional advisers.

24.5 Personal data will not be retained for longer than necessary for the purposes for which it was collected unless a longer retention period is legally required or permitted.

24.6 Depending on applicable law, the customer may have rights including:

• Access to personal data;
• Correction of inaccurate personal data;
• Deletion of personal data;
• Restriction of processing;
• Objection to certain processing activities;
• Data portability; and
• Withdrawal of consent.

24.7 The customer may submit privacy requests to:

info@schwartz-vonhalen.com

24.8 Schwartz & von Halen may take reasonable steps to verify the identity of the person making the request before carrying out a privacy request.

24.9 The website may use cookies and similar technologies for:

• The essential operation of the online store;
• Remembering preferences;
• Security and fraud prevention;
• Analyzing website use;
• Personalization; and
• Advertising purposes where consent is required and has been obtained.

24.10 Non-essential cookies will only be placed where consent has been obtained in accordance with applicable law.

24.11 The customer can manage cookie preferences through the cookie settings available on the website.

24.12 The Privacy Policy and Cookie Policy supplement these Terms and Conditions and contain more detailed information about the processing of personal data and the use of cookies.

25. Use of the website and prohibited activities

25.1 The Schwartz & von Halen website may only be used for lawful personal purposes and for viewing, selecting, and ordering products.

25.2 The customer and every other website user must not use the website in a manner that:

• Violates applicable laws or regulations;
• Infringes the rights of Schwartz & von Halen or third parties;
• Could disrupt the operation, security, or availability of the website;
• Facilitates fraud, identity misuse, or unauthorized payments;
• Could disadvantage other customers or users;
• Contains incorrect, misleading, or fraudulent information; or
• Distributes harmful software, viruses, or other malicious code.

25.3 Without prior written permission from Schwartz & von Halen, it is not permitted to:

• Use automated systems, robots, scripts, crawlers, or scrapers to collect information from the website;
• Systematically copy or republish the website or any part of it;
• Circumvent technical security measures;
• Attempt to identify, decompile, or modify the website’s source code;
• Use product information, images, or prices for unauthorized commercial purposes;
• Create false accounts or multiple accounts to misuse promotions;
• Use discount codes, promotions, or returns procedures fraudulently; or
• Impersonate another person, business, or representative of Schwartz & von Halen.

25.4 Schwartz & von Halen may take reasonable measures in the event of misuse, fraud, a security risk, or a breach of these Terms and Conditions.

These measures may include:

• Temporarily restricting access to the website;
• Blocking or terminating a customer account;
• Refusing or canceling an order;
• Invalidating a discount code used fraudulently;
• Carrying out additional identity or payment checks; and
• Reporting suspected criminal conduct to the competent authorities.

25.5 A measure will only be applied to the extent that it is reasonable, necessary, and legally permitted.

25.6 Blocking an account or restricting access to the website does not affect statutory rights relating to orders already placed.

26. Website availability and third-party services

26.1 Schwartz & von Halen aims to keep the website secure, accurate, and accessible.

26.2 Schwartz & von Halen cannot guarantee that the website will be completely uninterrupted, error-free, or available without delay at all times.

26.3 Website availability may be temporarily restricted because of:

• Maintenance work;
• Technical failures;
• Software or security updates;
• Failures affecting hosting or internet providers;
• Problems affecting payment or logistics providers;
• Cyberattacks or security incidents; or
• Other circumstances that cannot reasonably be resolved immediately.

26.4 Schwartz & von Halen may temporarily suspend the website or certain functions when this is necessary for maintenance, security, fraud prevention, or compliance with legal obligations.

26.5 A temporary website interruption does not affect existing statutory rights and obligations arising from an accepted order.

26.6 The website may contain links to third-party websites, payment solutions, social media platforms, carriers, or other services.

26.7 Third-party services may be subject to their own terms and privacy policies.

26.8 Schwartz & von Halen does not always have control over the content, availability, or security of external websites and services.

26.9 A link to an external service does not automatically mean that Schwartz & von Halen endorses all content, statements, or services provided by that third party.

26.10 Nothing in this section limits the responsibility of Schwartz & von Halen for third parties it engages to perform an agreement, to the extent that Schwartz & von Halen remains responsible under applicable law.

27. Liability

27.1 Schwartz & von Halen is liable for loss or damage to the extent that such liability arises under applicable law or from an attributable failure to perform the agreement.

27.2 Nothing in these Terms and Conditions excludes or limits liability where exclusion or limitation is not legally permitted.

This includes liability relating to:

• Intentional conduct or deliberate recklessness by Schwartz & von Halen;
• Death or personal injury for which Schwartz & von Halen is legally liable;
• A defective or non-conforming product;
• A breach of mandatory consumer rights;
• Product liability; or
• Other liability that cannot legally be excluded.

27.3 Schwartz & von Halen is not responsible for loss or damage to the extent that it was directly caused by:

• Incorrect, careless, or improper use of the product;
• Use contrary to clear use or care instructions;
• A repair, modification, or treatment carried out by an unauthorized third party;
• Normal wear and tear;
• An external event for which Schwartz & von Halen is not responsible;
• Incorrect or incomplete information provided by the customer; or
• Failure to take reasonable steps in time to prevent further loss or damage.

27.4 An exclusion under Section 27.3 only applies to the extent that there is a sufficient connection between the relevant circumstance and the loss or damage caused.

27.5 The customer is expected to take reasonable measures to prevent further loss or damage after discovering a problem.

This may include:

• Temporarily stopping use of a potentially defective product;
• Informing Schwartz & von Halen as soon as possible;
• Following clear instructions relating to return, inspection, or repair; and
• Storing the product carefully until a solution has been agreed.

27.6 Product information and images are prepared with care.

Obvious writing, typing, translation, image, or technical errors may be corrected.

27.7 Schwartz & von Halen cannot rely on an obvious error where the customer could reasonably rely on the information provided and mandatory consumer law prevents correction.

27.8 Any limitation of liability in these Terms and Conditions applies only to the extent that it is reasonable and legally permitted.

28. Force majeure

28.1 Schwartz & von Halen is not responsible for a delay or failure resulting from circumstances outside its reasonable control that could not reasonably have been prevented or resolved.

Such circumstances may include:

• Natural disasters and extreme weather conditions;
• Fire, flooding, or other serious emergencies;
• War, terrorism, civil unrest, or international conflicts;
• Epidemics, pandemics, or government measures;
• Strikes or serious labor disputes;
• Failures of energy, internet, or telecommunications networks;
• Large-scale cyberattacks despite reasonable security measures;
• Customs delays, border closures, or trade restrictions;
• Serious disruptions affecting carriers, suppliers, or fulfillment partners; and
• New legal prohibitions or binding government decisions.

28.2 A circumstance will only qualify as force majeure to the extent that it actually prevents or significantly delays performance of the relevant obligation.

28.3 Schwartz & von Halen will inform the customer as soon as reasonably possible about a relevant delay and the expected consequences for the order.

28.4 The affected obligations may be temporarily suspended during a force-majeure event.

28.5 Schwartz & von Halen will make reasonable efforts to:

• Limit the consequences of the force-majeure event;
• Find an alternative solution;
• Complete the order within a reasonable period; and
• Keep the customer informed of important developments.

28.6 Reliance on force majeure does not limit the consumer’s mandatory rights in the event of non-delivery or serious delay.

28.7 If performance becomes permanently impossible or the delay continues for an unreasonably long period, the customer may, in accordance with applicable law:

• Provide a reasonable additional delivery period;
• Terminate the agreement in whole or in part; and
• Receive a refund for products that were not delivered.

28.8 If an order is validly canceled because of force majeure, Schwartz & von Halen will refund the amounts received for the canceled part through the original payment method.

29. Complaints procedure

29.1 If the customer has a question, problem, or complaint, they may contact our customer service team at:

info@schwartz-vonhalen.com

Chat:
Live chat with our team through the website

29.2 To allow us to handle a complaint as effectively as possible, the customer is requested to provide:

• The customer’s full name;
• The order number;
• The email address used for the order;
• A clear description of the complaint;
• The requested solution;
• Relevant correspondence; and
• Photographs, videos, or other evidence where required for assessment.

29.3 Schwartz & von Halen will acknowledge receipt of a complaint as soon as possible.

29.4 A complaint will be carefully investigated and answered within a reasonable period.

29.5 If more time is required for the investigation, the customer will be informed.

Where possible, an indication of the expected further handling period may be provided.

29.6 Schwartz & von Halen may ask the customer to provide additional information or return a product for inspection where this is reasonably necessary.

29.7 If a complaint is valid, Schwartz & von Halen will provide an appropriate remedy in accordance with the agreement and applicable law.

Depending on the circumstances, a remedy may include:

• Additional explanation or assistance;
• Correction of an error;
• Redelivery of a missing component;
• Repair;
• Replacement;
• An appropriate price reduction;
• A refund; or
• Another reasonable and legally permitted remedy.

29.8 Submitting a complaint does not limit the customer’s statutory rights and will only suspend a statutory limitation or expiry period where this follows from the law.

29.9 If a complaint cannot be resolved by mutual agreement, the customer may submit the dispute to the court that has jurisdiction under applicable law.

30. Governing law and disputes

30.1 These Terms and Conditions, the use of the Dutch online store, and every agreement between the customer and Schwartz & von Halen are governed by Dutch law.

30.2 The choice of Dutch law does not deprive a consumer of the protection provided by mandatory provisions of the law that would apply in the absence of this choice of law.

30.3 Schwartz & von Halen and the customer will first make reasonable efforts to resolve a complaint or dispute by mutual agreement.

30.4 If no solution is reached, the dispute may be submitted to the court having jurisdiction under the applicable statutory jurisdiction rules.

30.5 A consumer is not required to submit a dispute exclusively to a court in Amsterdam where another court has jurisdiction under mandatory law.

30.6 Nothing in these Terms and Conditions limits a consumer’s right to use statutory remedies or request information from a competent supervisory authority or other competent body.

31. Amendments and final provisions

31.1 Schwartz & von Halen may amend these Terms and Conditions where reasonably necessary, including because of:

• Changes in laws or regulations;
• Changes to business operations;
• New payment, shipping, or return methods;
• Technical changes to the website;
• New products or services; or
• The correction or clarification of existing provisions.

31.2 An order will generally be governed by the version available at the time the order was placed.

31.3 An amendment will not be applied retroactively to an agreement already concluded unless:

• The amendment is legally required;
• The amendment is exclusively to the customer’s benefit; or
• The customer expressly agrees to the amendment.

31.4 If a provision of these Terms and Conditions is found to be wholly or partly void, invalid, or unenforceable, the remaining provisions will remain in effect.

31.5 To the extent possible, the invalid or unenforceable provision will be replaced or interpreted in a manner that:

• Is legally valid;
• Reflects the original intention as closely as possible; and
• Does not limit the consumer’s statutory rights.

31.6 If Schwartz & von Halen does not immediately exercise a right, this does not mean that it has waived that right.

31.7 A waiver of a right is only valid when clearly confirmed in writing.

31.8 Schwartz & von Halen may transfer its rights and obligations under an agreement in connection with a merger, reorganization, sale, or transfer of the business, provided that:

• The customer’s statutory rights are not reduced;
• Performance of the agreement is not adversely affected; and
• The transfer is legally permitted.

31.9 Titles and headings in these Terms and Conditions are included solely for readability and do not have independent legal meaning.

31.10 If a product-specific condition, promotional condition, or express agreement differs from these Terms and Conditions, the more specific provision will take precedence in relation to the matter it covers.

31.11 Mandatory Dutch and European consumer law always takes precedence over any conflicting provision of these Terms and Conditions.

31.12 This Dutch version was prepared for the Dutch market.

If a translation differs from the Dutch text, the Dutch version will be used to the extent legally permitted and provided that the customer was sufficiently clearly informed before purchase about which version applies.

32. Contact, electronic withdrawal, and model withdrawal form

Contact details

For questions about these Terms and Conditions, an order, return, complaint, or warranty claim, the customer can contact:

Schwartz & von Halen B.V.
Keizersgracht 482
1017 EG Amsterdam
The Netherlands

Dutch Chamber of Commerce number: 77403398
VAT identification number: NL860997406B01

Email address:
info@schwartz-vonhalen.com

Chat:
Live chat with our team through the website

The address above is not automatically the address to which products must be returned.

For returns, the customer must use the return instructions and returns address provided through the returns portal, website, or customer service team.

Electronic withdrawal function

32.1 In addition to the model withdrawal form and the other contact options stated in these Terms and Conditions, Schwartz & von Halen provides a clearly identifiable electronic function on the website through which a consumer can withdraw from an online agreement within the statutory withdrawal period.

32.2 The electronic withdrawal function:

• Is available throughout the applicable statutory withdrawal period;
• Is clearly visible and easily accessible;
• Can be used without requiring the consumer to create a new account;
• Only requests information reasonably necessary to identify the agreement; and
• Allows the consumer to clearly and definitively confirm the withdrawal.

32.3 After the consumer has withdrawn from the agreement through the electronic withdrawal function, Schwartz & von Halen will send an electronic acknowledgment of receipt without undue delay that the consumer can retain.

32.4 The acknowledgment will state which agreement or order was withdrawn and the date and time at which the withdrawal was received.