Terms & Conditions

 This website, is operated by or on behalf of Schwartz & von Halen Ltd., a company registered in England and Wales. Our registered office is International House, 142 Cromwell Road, London, SW7 4EF, United Kingdom, and our company registration number is 12849939.

These terms and conditions (“Terms”) apply to your use of the https://www.schwartz-vonhalen.com/en-gb website and to any order you place through the website.

These Terms form an agreement between Schwartz & von Halen Ltd. (“Schwartz & von Halen”, “we”, “us” or “our”) and you, the person using the website or purchasing our products (“you” or “your”).

Please read these Terms carefully before using the website or placing an order. By using the website or placing an order, you agree to be bound by these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

Last updated: 26 July 2026

1. About us

The website is operated by:

Schwartz & von Halen Ltd.
International House
142 Cromwell Road
London
SW7 4EF
United Kingdom

Company registration number: 12849939
Email: info@schwartz-vonhalen.com

You can also contact us through the live-chat or contact-form facilities available on our website.

2. Eligibility to place an order

To place an order through our website, you must:

• be legally capable of entering into a binding contract;
• be at least 18 years old;
• provide accurate and complete contact and payment information; and
• be authorised to use the selected payment method.

By placing an order, you confirm that you satisfy these requirements.

3. Use of the website

You may use the website only for lawful purposes and in accordance with these Terms.

You must not:

• use the website in any unlawful, fraudulent or abusive manner;
• attempt to gain unauthorised access to the website or its systems;
• introduce viruses, malicious code or other harmful material;
• interfere with the operation or security of the website;
• use automated systems to extract, scrape or reproduce website content without our prior written permission;
• impersonate another person or provide false information; or
• use the website in a manner that infringes our rights or the rights of another person.

We may suspend or restrict access to the website if we reasonably believe that these Terms have been breached or that the website is being misused.

4. Customer accounts

You may be able to create a customer account on our website. You are responsible for ensuring that your account details are accurate and kept up to date.

You are responsible for maintaining the confidentiality of your login details and password and for all activity carried out through your account.

You must notify us immediately if you believe that your account has been accessed without your authorisation or that there has been another security breach.

We may suspend, restrict or close an account if:

• false or misleading information has been provided;
• the account has been used fraudulently or unlawfully;
• these Terms have been breached; or
• suspension or closure is reasonably necessary to protect our customers, systems or business.

You may request the closure of your account at any time by contacting us. Certain order and transaction records may continue to be retained where required for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

5. Product information

We take reasonable care to ensure that product descriptions, photographs, sizes, colours, materials and other information displayed on the website are accurate.

However, product images are for illustrative purposes. The appearance and colour of a product may vary slightly depending on your screen, device and display settings.

Because leather and other natural materials may have natural variations, individual products may differ slightly in texture, grain, shade and finish. These natural characteristics are not normally considered defects.

Product measurements and sizing information are approximate and are provided as a guide. Please review the relevant size guide before placing your order.

Packaging may differ from the packaging shown on the website, provided that this does not materially affect the product.

6. Product availability

All products are subject to availability. Adding an item to your basket does not reserve that item.

In rare circumstances, a product may become unavailable after you have placed your order. If we cannot supply a product, we will contact you and refund any amount paid for the unavailable product.

We may limit the number of products available for purchase by one customer, account, household, delivery address, billing address or payment method where reasonably necessary to manage stock, prevent fraud or prevent unauthorised resale.

7. Placing an order

You can place an order by selecting the products you wish to purchase, adding them to your basket and completing the checkout process.

Before submitting your order, you will have an opportunity to review and correct the products, quantities, delivery details and payment information.

By selecting the final payment or order-confirmation button, you are placing an order and agreeing to pay the amount shown at checkout.

Please ensure that all information you provide is complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.

8. Order acknowledgement and acceptance

After you place an order, we will normally send you an email acknowledging receipt of your order.

The acknowledgement email confirms that we have received your order but does not necessarily mean that your order has been accepted.

Unless we expressly state otherwise, a contract between you and us is formed when we send you confirmation that your order has been dispatched.

If we are unable to accept your order, we will inform you and will not charge you for the relevant product. If payment has already been taken, the relevant amount will be refunded.

We may refuse or cancel an order where:

• the product is unavailable;
• we cannot authorise or verify your payment;
• we identify an error in the price or product description;
• we suspect fraud, misuse or unauthorised resale;
• delivery is unavailable to your address;
• you do not meet the eligibility requirements in these Terms; or
• we are legally prohibited from supplying the product.

9. Prices and VAT

Product prices are displayed on the website in pounds sterling unless another currency is expressly shown.

Prices include VAT where VAT is applicable. Any applicable delivery charges or other charges will be shown separately before you submit your order.

Prices may change at any time. A price change will not normally affect an order that we have already accepted.

We take reasonable care to ensure that prices are correct. However, pricing errors may occasionally occur.

If the correct price is lower than the price shown when you ordered, we may charge the lower price. If the correct price is higher, we may contact you for instructions before accepting the order or cancel the order and refund any payment already made.

10. Payment

You may pay using the payment methods made available during checkout. Available payment methods may vary depending on your location, device and order value.

By submitting payment information, you confirm that:

• the information is accurate and complete;
• you are authorised to use the selected payment method; and
• the payment provider may process the payment and perform security or fraud-prevention checks.

Payment may be authorised or collected when you place the order or when the order is dispatched, depending on the payment method used.

If payment is declined, reversed or otherwise unsuccessful, we may suspend or cancel the order.

For security or fraud-prevention purposes, we may ask you to provide additional information to verify your identity, delivery address, billing address or payment method. We will only request information that is reasonably necessary for these purposes.

11. Discount codes and promotions

Discount codes, promotional offers and sale prices may be subject to separate terms displayed at the time of the promotion.

Unless expressly stated otherwise:

• discount codes cannot be exchanged for cash;
• only one discount code may be used per order;
• discount codes cannot be applied retrospectively;
• discount codes may not apply to every product;
• discount codes must be used before their expiry date; and
• discount codes may be cancelled where they have been obtained or used fraudulently or contrary to the relevant promotion terms.

Where an order benefiting from a discount is partially returned, any refund will reflect the amount actually paid for the returned item after the discount was applied.

12. Pre-orders

Certain products may be offered for pre-order before they are available for immediate dispatch.

The estimated dispatch or delivery period shown for a pre-order is an estimate and may change due to production, transport, customs or other circumstances outside our reasonable control.

If a pre-order is delayed, we will endeavour to provide an updated estimate. If there is a significant delay, you may contact us to cancel the affected item and receive a refund, subject to any statutory rights that apply.

Where an order contains both in-stock and pre-order products, the products may be dispatched together or separately.

13. Delivery

We deliver to the locations and addresses made available during checkout. Delivery options, estimated delivery times and any applicable charges will be displayed before you submit your order.

Further information is available on our Delivery Information page.

We will endeavour to dispatch and deliver your order within the estimated timeframe shown. Delivery dates and times are estimates unless we expressly agree otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control. If a significant delay occurs, we will contact you where reasonably possible and take appropriate steps to minimise the effect of the delay.

If no delivery timeframe has been agreed, we will deliver the products without undue delay and within the period required by applicable consumer law.

You are responsible for providing a complete and accurate delivery address. Additional delivery costs arising from an incorrect or incomplete address may be charged where permitted by law.

14. Risk and ownership

Responsibility for the products passes to you when the products are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you once we have received payment in full for the products and they have been delivered.

15. Your right to cancel an online order

If you are a consumer purchasing online, you normally have a statutory right to cancel your contract without giving a reason.

The statutory cancellation period generally begins when the contract is formed and expires 14 days after the day on which you, or a person nominated by you, receives the products.

If products from the same order are delivered separately, the cancellation period generally expires 14 days after the day on which the final product is received.

To exercise your statutory right to cancel, you must clearly inform us of your decision before the cancellation period expires. You may do this through our returns portal, by email, through our contact form or by another clear statement.

Our voluntary 60-day returns policy may give you additional time to return eligible products. The voluntary policy does not reduce or replace your statutory rights.

16. Returning products after cancellation

After informing us that you are exercising your statutory cancellation right, you must return the products without undue delay and no later than 14 days after the day on which you informed us of your decision to cancel.

Please follow the instructions on our Returns & Exchanges page and use our returns portal where available.

You must take reasonable care of the products while they are in your possession. You may inspect a product as you would reasonably be permitted to inspect it in a physical shop.

We may reduce a refund where the value of a product has been diminished as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.

Please return products securely packaged and include all accessories, complimentary items and original packaging where reasonably possible.

17. Exceptions to cancellation rights

Statutory cancellation rights may not apply to certain products, including:

• products made to your specifications or clearly personalised for you;
• sealed products that are not suitable for return for health-protection or hygiene reasons if the seal has been broken after delivery;
• products that become inseparably mixed with other items after delivery; or
• other products excluded from cancellation rights under applicable law.

An exception to the change-of-mind cancellation right does not affect your rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

18. Refunds

If you validly cancel an order under your statutory cancellation rights, we will refund the amount paid for the cancelled products.

Where applicable, we will also refund the cost of the least expensive standard delivery method offered by us. Additional delivery costs resulting from your choice of a more expensive delivery method may not be refunded.

We may withhold the refund until we have received the returned products or until you provide evidence that you have sent them back, whichever occurs first.

Refunds will normally be issued using the same payment method used for the original purchase unless another method has been expressly agreed.

We will process refunds within the time required by applicable law. Your bank or payment provider may require additional time to display the refund in your account.

Additional conditions may apply to returns made under our voluntary 60-day policy after the statutory cancellation period has expired. Please review our Returns & Exchanges page for details.

19. Exchanges

We may offer exchanges for another size, colour or product, subject to stock availability and the conditions stated in our Returns & Exchanges policy.

An exchange is not guaranteed until the replacement product has been processed and dispatched.

If the requested replacement is unavailable, we may offer an alternative, store credit or a refund.

If the replacement product has a different price, you may be required to pay the difference or we may refund the difference, depending on the exchange method available.

20. Faulty, damaged or incorrectly supplied products

Products must be of satisfactory quality, fit for their usual or agreed purpose and as described.

If a product arrives damaged, is faulty, is not as described or is not the product you ordered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue and, where reasonably possible, photographs showing the problem.

Please do not return a damaged, faulty or incorrectly supplied product before contacting us, as we may provide specific return instructions.

Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer-protection legislation.

21. Complimentary products and gifts

An order may include a complimentary product, promotional gift or accessory.

If you return the product that qualified for the complimentary item, you may also be required to return the complimentary item.

If the complimentary item is not returned, we may reduce the refund by its reasonable stated value where this was clearly communicated as part of the promotion and where permitted by law.

Complimentary items are subject to availability and may be replaced with an item of similar value.

22. Gift cards and store credit

Where gift cards or store credit are offered, they may be subject to additional terms provided at the time of issue.

Unless required by law or expressly stated otherwise, gift cards and store credit:

• cannot be exchanged for cash;
• cannot be used to purchase another gift card;
• must be used before any applicable expiry date; and
• are the responsibility of the holder and may not be replaced if lost, stolen or used without authorisation.

Your statutory rights are not affected.

23. Accuracy of website information

We take reasonable care to ensure that information on the website is accurate and up to date.

The website may occasionally contain typographical errors, inaccurate information or omissions relating to product descriptions, prices, promotions, availability or delivery information.

We may correct errors and update information at any time. If an error affects an order you have placed, we will contact you where reasonably necessary and provide an appropriate remedy.

Nothing in this section allows us to alter an accepted contract unfairly or limit rights provided to you by law.

24. Intellectual property rights

All intellectual property rights in the website and its content belong to us, our licensors or the relevant rights holders.

This includes, without limitation:

• the Schwartz & von Halen name and branding;
• logos, trade marks and design elements;
• product photographs and videos;
• website text, product descriptions and graphics;
• website design, layout and software; and
• other material published on the website.

You may view and use the website for your personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, publish, distribute, sell, license or commercially exploit any website content without our prior written permission or the permission of the relevant rights holder.

25. Reviews and user content

You may be able to submit reviews, photographs, comments or other content through the website or an associated review platform.

You retain ownership of content you submit. However, by submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, copy, reproduce, adapt, publish, display and distribute that content for the purpose of operating, promoting and improving our website, products and services.

You confirm that:

• the content is accurate and based on your genuine experience;
• you own the content or have permission to submit it;
• the content does not infringe another person’s rights;
• the content is not unlawful, defamatory, threatening or abusive;
• the content does not contain malicious code or misleading material; and
• the content does not contain another person’s personal information without appropriate permission.

We may moderate, reject or remove content that breaches these Terms, is irrelevant, unlawful, fraudulent or reasonably considered harmful.

26. Privacy and personal information

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy explains what information we collect, why we use it, who we share it with, how long we retain it and the rights available to you.

By using the website, you acknowledge that your personal information will be processed as described in our Privacy Policy.

27. Third-party services and links

The website may contain links to websites or services operated by third parties, including payment providers, delivery providers, social-media platforms and review services.

A link does not necessarily mean that we endorse or control the third-party website or service.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services. You should review the relevant third party’s terms and privacy policy before using its services.

28. Availability of the website

We aim to keep the website available and functioning correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may suspend, withdraw or restrict access to all or part of the website for maintenance, security, operational or business reasons.

We are not responsible for a failure to access the website caused by your device, internet connection, browser, third-party service or another matter outside our reasonable control.

29. Our responsibility for loss or damage

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory consumer rights; or
• any other liability that cannot legally be excluded or limited.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill.

Loss or damage is foreseeable if it was obvious that it would happen or if, when the contract was made, both you and we knew that it might happen.

We supply products for private and domestic use. Unless we expressly agree otherwise, we are not responsible for business losses, including loss of profit, revenue, business opportunity, anticipated savings, goodwill or business interruption.

We are not responsible for loss caused by your failure to follow product-care, maintenance, sizing or safety instructions.

30. Events outside our reasonable control

We are not responsible for a delay or failure to perform our obligations where the delay or failure is caused by circumstances outside our reasonable control.

Such circumstances may include severe weather, natural disasters, transport disruption, industrial action, war, civil unrest, terrorism, epidemics, pandemics, government action, customs delays, power failures, internet or telecommunications failures, cyber incidents or disruption affecting suppliers and delivery providers.

If such an event occurs, we will take reasonable steps to minimise its effect and will contact you where the event materially affects your order.

If there is a substantial delay, you may have the right to cancel the affected order and receive a refund for products not supplied.

31. Changes to these Terms

We may update these Terms from time to time to reflect changes in our business, website, services, policies or applicable law.

The Terms that apply to an order are normally the Terms in force when you place that order.

We will not normally make retrospective changes that unfairly affect an order we have already accepted.

The latest version of these Terms will be published on this page together with the date on which it was last updated.

32. Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation, for example in connection with a sale, restructuring or transfer of our business.

Any transfer will not reduce your rights under the contract. We will inform you if a transfer materially affects you.

You may transfer your rights under these Terms only with our prior written agreement, except where applicable law allows otherwise.

33. No third-party rights

A contract under these Terms is between you and Schwartz & von Halen Ltd.

Unless expressly stated otherwise, no other person has a right to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999.

34. Severability

If a court or competent authority finds that any provision of these Terms is unlawful, invalid or unenforceable, that provision will be treated as deleted to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

35. Delay in enforcing these Terms

If we do not immediately insist that you perform an obligation under these Terms, or if we delay taking action in respect of a breach, this does not mean that we have waived our rights.

We may still enforce our rights at a later date.

36. Governing law and jurisdiction

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction over any dispute.

If you live in Scotland, you may normally bring proceedings in either the Scottish courts or the courts of England and Wales.

If you live in Northern Ireland, you may normally bring proceedings in either the Northern Irish courts or the courts of England and Wales.

If you live outside the United Kingdom, any mandatory consumer-protection rights and jurisdiction rules applicable in your country of residence will continue to apply where required by law.

37. Alternative dispute resolution

If you have a complaint, please contact us first so that we can try to resolve the matter directly.

We are not obliged to participate in an alternative dispute-resolution procedure unless required by applicable law or unless we expressly agree to do so.

This does not affect your right to bring a claim before a court with jurisdiction.

38. Contacting us

If you have questions about these Terms, an order or any matter relating to the website, please contact us:

• Email: info@schwartz-vonhalen.com
• Live chat: available through our website
• Postal address:
  Schwartz & von Halen Ltd.
  International House
  142 Cromwell Road
  London
  SW7 4EF
  United Kingdom